What are the responsibilities and job description for the Customer Service Representative position at South Carolina On-site?
About Us:
At South Carolina On-site, we’re driven by our mission to make a real difference in the lives of those in need. Through the generous support of our donors and partners, we raise funds for critical programs that uplift our community. We believe in building meaningful connections with everyone we work with, and we're looking for a caring and dedicated Customer Service Representative to join our team and provide exceptional support to our donors, event coordinators, and community partners.
Job Overview:
As a Customer Service Representative, you’ll be an essential part of building and nurturing strong relationships with our donors. You’ll educate them on how their contributions are making a difference, assist with donation processing, and ensure that each donor feels valued and appreciated. Your work will directly support our mission of service, compassion, and community outreach.
Key Responsibilities:
Deliver excellent customer service by providing assistance and support in person.
Help donors with donation processing, including issuing receipts.
Address donor inquiries or concerns with empathy, professionalism, and care to ensure an outstanding experience.
Maintain accurate donor records and ensure timely acknowledgment of contributions.
Work closely with the fundraising team to keep donors engaged and informed about our programs and initiatives.
Assist in crafting personalized thank-you messages and other donor communications.
Promote our charity’s mission and programs, encouraging new donations and volunteer involvement.
Qualifications:
Previous customer service experience, especially in the nonprofit or charity sector, is a plus.
Strong communication skills with the ability to connect positively with diverse groups.
Compassionate, patient, and empathetic, with a deep passion for our cause.
Professionalism in managing sensitive information.
Excellent organizational skills and attention to detail.
What We Offer:
Competitive weekly salary, plus performance-based incentives.
Comprehensive training and ongoing support.
Opportunity to work alongside a passionate, mission-driven team.
The chance to make a meaningful impact in your community.
We are an equal opportunity employer and encourage all qualified individuals to apply. Background screenings are required.
