What are the responsibilities and job description for the Float Pool Patient Service Representative for East Cooper Medical Group position at South Carolina Region?
Job Title: Patient Service Representative for Novant Health's Physician Practices Float Pool
General Summary: A position responsible for front office processes in several specialty Physician Practice Clinic. This role requires strong customer service skills with preferred experience in a medical office setting.
Essential Job Responsibilities:
Greet patients entering the physician practice.
Answer office phones, schedule appointments, confirm appointments, and reschedule as necessary.
Check in patients, collect accurate patient demographics, enter data into the electronic system, and verify insurance information.
Assist in checking out patients, including processing referrals and scheduling follow-up appointments.
Collect co-pays and post charges.
Handle charge entry and patient balance processing.
Distribute information to patients regarding office policies, procedures, and general information about the practice.
Explain and enroll patients in the patient portal.
Perform additional responsibilities as needed.
Education: High school diploma/GED required; completion of a medical office assistant program preferred.
Experience: Minimum of 2 years of experience in medical office preferred.
