Telechat Service Agent - (Work From Home)

We are seeking enthusiastic and dedicated individuals to join our team as Telechat Service Agents. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support through various communication channels. As a Telechat Service Agent, you will engage with customers, answering their inquiries, resolving issues, and ensuring a smooth experience while utilizing our telechat software. You will play a crucial role in maintaining customer satisfaction and loyalty by delivering informative, friendly, and responsive service. The ideal candidate possesses strong communication skills, a positive attitude, and the ability to think on their feet. You will have the opportunity to work with a diverse range of clients and contribute to the overall success of our service team. Our ideal Telechat Service Agent is passionate about helping others and is equipped to handle a fast-paced environment. If you are looking for a rewarding position that allows you to showcase your communication abilities and technical aptitude while helping customers navigate their needs, we would love to hear from you. Join us in making a difference and providing outstanding telechat service that our customers can rely on every day.

Responsibilities

• Assist customers with inquiries and provide accurate information via telechat services.
• Resolve customer issues in a timely and effective manner to ensure satisfaction and retention.
• Handle multiple customer interactions simultaneously while maintaining high service standards.
• Document customer interactions and maintain accurate records for follow-up and reporting.
• Collaborate with other team members and departments to escalate and resolve complex issues.
• Gather customer feedback to improve services and provide insights to management.
• Stay informed about product updates and company policies to provide the most accurate assistance.

Requirements

• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem-solving abilities and a customer-first mindset.
• Experience in customer service or related fields preferred but not required.
• Proficient in the use of computers and telecommunication technology.
• Ability to work independently as well as part of a collaborative team.
• Strong time management skills with the ability to prioritize tasks effectively.
• High school diploma or equivalent; additional education or certification in customer service is a plus.

PAY RATE: $20.21 - $33.81 Hourly
Experience and Skills:

• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem-solving abilities and a customer-first mindset.
• Experience in customer service or related fields preferred but not required.
• Proficient in the use of computers and telecommunication technology.
• Ability to work independently as well as part of a collaborative team.
• Strong time management skills with the ability to prioritize tasks effectively.
• High school diploma or equivalent; additional education or certification in customer service is a plus.

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays

From: South Center Printing Inc