Owen County Program Specialist

Description

POSITION SUMMARY

Under supervision of the Director of Operations, the Program Specialist is responsible for the daily operations of the County branch office serving low-income residents including the assessing of the needs of the low-income community and assisting in the design of programs to address those needs. Ensures complete compliance in all programs administered in their counties to Federal, State, and Agency regulations and guidelines. The Program Specialist will treat all individuals with dignity and respect, make necessary referrals for clients, and exemplify the South Central Community Action Program, Inc. (SCCAP) commitment to empowering people to reach their potential.

ESSENTIAL DUTIES & RESPONSIBILITIES

These should not be construed as a complete list of responsibilities, duties, and skills required of personnel.

• Coordinates the day-to-day activities of the Energy Assistance Program (EAP) and Housing Choice Voucher (HCV) Program.
• Interacts with and develops networking with other county agencies.
• Performs client casework; provides crisis intervention; makes referrals; advocates for tenants.
• Conducts client intake and determines eligibility for all available programs offered by South Central Community Action Program.
• Interacts with and develops networking with other County agencies.
• Assists in proposals and development of new programs.
• Complies, prepares, and delivers/submits various reports, statistical information, and financial data on a timely basis.
• Reads and follows state and/or federal regulations, policies and procedures; attends local and state training and information meetings as required.
• Maintain confidential employment, client, and business information.
• Reviews and monitors pending case list.
• Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS

Ability to use departmental equipment, tools, and materials.

Ability to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling; ability to stoop, kneel, crouch, and crawl; ability to climb and balance, tasks require perception and discrimination. Requires normal range of hearing and vision.

Must be able to handle diverse work problems on a daily basis.  Requires ability to set priorities and work schedule yet adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful. A consistent pleasant attitude is necessary with personal maturity as an important attribute.  Must relate and interact with people at all levels of the company and in a culturally diverse environment.

SCCAP is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. Contact Human Resources to request reasonable accommodations

Qualifications

EDUCATION & EXPERIENCE

High school diploma or GED; supplemented by one to two years previous experience in casework, counseling, social service managing, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge skills, and abilities for this job.

•     Effectively communicate both orally and in writing; have the ability to write reports and business correspondence.
•     Ability to effectively present information; Spanish speaking ability a plus.
•     Cooperate successfully as a member of a team.
•     Possess good organizational skills, with sensitivity to details.
•     Proficiency with computer operations and possess skills preferably with MS Office.

REQUIRED SKILLS/ABILITIES

• Must possess a valid driver’s license and have access to a personal vehicle with required liability insurance for use in business related travel.
• Must be able to work under multiple supervisors.
• Must ensure efficient operations and present a professional image in conduct, attitude, and attire.
• Must be philosophically compatible with the mission of SCCAP.
• Must maintain the integrity of confidential employment, client and business information.
• Must be able to obtain CPR and First Aid Certification (SCCAP will provide the training).
• Ability to travel locally, regionally and nationally to attend to daily work demands, meetings, workshops and conferences.