What are the responsibilities and job description for the CBE Student Success/Services Mentor position at SOUTH COLLEGE?
Description
South College invites capable, energetic, outgoing, applicants who are focused on transforming the lives of our customers/students! At South College, you will help implement our strategy of “Where Dreams Find Direction!” We are one of the nation’s fastest growing institutions of higher learning with over 13,000 students covering 9 campuses and Online learning sites, offering a myriad of undergraduate and graduate healthcare programs for our students.
In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
South College, a regional leader in Higher Education, is continuing its growth strategy both geographically and in its program offerings as they continue to expand their Competency Based Education (CBE). South College is recruiting a CBE (Competency-Based Education) Student Success Mentor. This individual will serve as a point of contact for advising, student pacing, and retention for current students. This student services role is located on site at our Knoxville-Parkside Campus and is not remote. This individual will provide 1 to 1 support with students and their academic progress. Student success mentors will need to have content experience within the area and must understand how to help students pace in a non-traditional educational model.
Responsibilities
1. Mentor and coach CBE students in a 1 to 1 setting to support students successfully completing their program.
2. Committed to student success by providing direct, holistic support evidenced by SMART goal setting, retention, and FERPA compliant documentation.
3. Serve as the main point of contact for students and connect them with other departments.
4. Schedule regular meetings to track and monitor progress, offering proactive and reactive support to students.
5. Consistent and direct communication with students in a variety of modes is essential to the success of this position.
6. Promptly responds to student emails and inquiries and communicates professionally.
7. Foster growth mindset and support student learning through positive interactions and motivational practices.
8. Utilize multiple technology platforms for communication and to monitor, track, and document students’ progress.
9. Collaborate with other Mentors and CBE staff to support students' progress and success.
10. On-site position. Remote work is not available.
Requirements
· A minimum of Bachelor's degree in Education (or related area), Master’s preferred.
· Experience advising graduate and/or doctoral students preferred.
· An understanding of competency-based education. Prior experience working with students in a CBE program is preferred.
· The ability to help student learners become successful in their academic planning and completion rate.
· Highly organized with attention to detail.
· Technologically proficient with Microsoft Office with the ability to learn other software and platforms quickly.
· Maintain a student-centered schedule to meet student needs. (Evenings/weekends)
· Highly proficient in effective written and oral communication in the English language.
