What are the responsibilities and job description for the Night Auditor position at South Congress Hotel?
SOUTH CONGRESS HOTEL is hiring for a NIGHT AUDITOR
The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee bakeshop, a rooftop pool, an award-winning Lobby Bar, and two retail spaces, in addition to a range of community events programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.
What you'll do :
- Support all aspects of the guest experience
- Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests
- Check guests in and out for their stay in a confident, professional, and personalized manner
- Take hotel reservations accurately and efficiently;
- Maintain a comprehensive knowledge of hotel availability and current rates and / or special events
- Ensure immediate response is given to all guest comments and concerns and assist in implementing corrective measures when necessary
- Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
- Audit and correct all guest charges and postings for the day
- Reconcile daily sales activity and close accounts in preparation for the next day
- Prepare and distribute daily reports
- Maintain accuracy with all accounting and billing procedures
- Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
- Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met
- Collaborate with the operations leadership team to establish department goals and metrics
- Assist in supervising overnight team members as applicable
Who you are :
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees :
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.
