What are the responsibilities and job description for the Remote Customer Service Representative position at South Cooling?
Company Overview
South Cooling is a leading provider of HVAC services specializing in maintenance, repair, and installation for both commercial and residential properties. Our commitment to quality service ensures that our clients receive top-notch solutions tailored to their heating and cooling needs.
Summary
As a Customer Service Representative at South Cooling, you will be the first point of contact for our clients. Located in the United States, this role is vital in ensuring customer satisfaction by providing exceptional support and assistance regarding our HVAC services.
Responsibilities
- Respond to customer inquiries via phone and email with professionalism and courtesy.
- Provide accurate information about HVAC services, pricing, and scheduling.
- Assist customers in troubleshooting issues related to their HVAC systems.
- Document customer interactions and maintain accurate records in the system.
- Collaborate with technicians to ensure timely service delivery and follow-up on customer requests.
- Handle customer complaints effectively, aiming for resolution and satisfaction.
Requirements
- Proven experience in customer support or a similar role is preferred.
- Excellent phone etiquette and communication skills are essential.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Bilingual or multilingual skills are a plus but not required.
- Familiarity with office software and CRM systems is advantageous.
If you are passionate about delivering outstanding customer service in the HVAC industry, we invite you to apply today and join our dedicated team at South Cooling!
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 20 per week
Shift:
- Day shift
Work Location: Remote
Salary : $13