What are the responsibilities and job description for the Patient Intake/Customer Service Rep position at South Denver Cardiology Associates?
South Denver Cardiology is the most comprehensive cardiac facility in the region. We are one of Denver’s oldest specialty medical practices. Established in 1973, SDCA celebrates over 50 years of service to the south metro community and is committed to the highest quality patient care. The mission of South Denver Cardiology is to be the provider of choice for delivering the highest quality cardiac care to adults in the region.Be part of a team that is making a difference!
Responsibilities:
- Scheduling of office visits and outpatient diagnostic testing.
- Front Desk registration
- Assist Physicians and staff in placing and transferring calls.
- Ability to learn and provide Alpha Numeric paging needs.
- Manage incoming hospital requests according to set protocol.
- Key player and participant in alerting entire building of emergencies.
- Assist callers with directions to all office locations.
- Take messages when required and maintain said records of all communications
- Follow all established call handling protocol as provided by the Supervisor Maintain patient confidentiality according to HIPAA regulations
- Assist in any additional clerical duties requested by the Supervisor Represent our Practice and Facility to referring Physicians, patients, and all other callers, in a positive and pleasant manner.
- Answer, triage and route multiple phone lines.
- Management of high call volume
- Ability to cross train with other departments
Qualifications/Education:
- Ability to multi-task, problem solve and prioritize tasks based on urgency.
- Excellent usage of Multi-phone line system and heavy computer use.
- Friendly and professional telephone manner.
- Ability to work cooperatively and communicate effectively with others.
- Flexibility, promptness, and desire to be a team player.
- Excellent organizational, oral and written communication skills.
- Exceptional attention to detail with emphasis on accuracy and efficiency.
- Medical office experience preferred.
- Background check required (includes credit, justice, worker’s comp)
- Drug screening
Anticipated end date: 02/28/2025
*This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Free flu shots
- Free parking
- Health insurance
- On-the-job training
- Paid orientation
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Medical Specialty:
- Cardiology
Schedule:
- 5x8
- 8 hour shift
- Monday to Friday
Experience:
- Medical office: 1 year (Preferred)
Ability to Relocate:
- Littleton, CO: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22
