Member Services Data Coordinator

Position Summary:

Performs a wide variety of duties to support the Customer Experience Department including data entry, new member welcome calls, clerical work and filling. Handling of all incoming mail and compiles and completes return mail reports as required. Serves as back up to the call center as required.

Essential Duties and Responsibilities:

• Processes all returned mail for the Customer Experience department.
• Keeps running log of all returned mail and attempts outreach to members to obtain updated demographic information.
• Conducts new member welcome calls for all new MMA enrollees.
• Provides clerical support for the department leaders.
• Provides back up to call center when needed.
• Provides the Grievance and Appeals Coordinator with clerical support when needed.
• Performs mails outs for multiple lines of business as needed.
• Prints member ID cards as requested.
• Exercises initiative, judgement, discretion, and decision-making abilities in order to achieve organizational objectives.
• Establishes and maintains effective working relationships with administrative staff, co-workers, and members.
• Communicates with other departments and management to resolve problems and expedite work.
• Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities:

• Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Time management skills.
• Ability to work in stressful environments.
• Ability to work independently with a focus on decision making.

Work Schedule:

As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

• High School diploma or General Education diploma (GED)
• 1-2 years of experience.
• Knowledge of word processing software, spreadsheet software, internet software.