Job Description
Job Description
Benefits :
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job description
Essential Functions :
Provides assistance to the Owner, Director of Operations, Property Managers and office staff in maintaining all aspects of the office operations.Answer incoming calls at the reception desk professionally and enthusiastically. Direct callers to appropriate parties or take messagesAssist owners and tenants with their needsUpload weekly inspection report to each association on the websiteGreet clients, customers and vendors with a bright, personable smileCoordinate with our Property teamsReceive all incoming US Mail and deliveriesOpen, sort and distribute incoming correspondence, including faxes and email, to determine their significance and plan their distributionPerform general office duties such as filing, ordering supplies, and retrieving organizational documents records and reportsProcess rental and purchase application screenings and send to Board Members / Property Managers for approvalAdd funds to postage meter as neededRun monthly Postage and Printing Reports and prepare spreadsheet for the Accounting DepartmentSupervisory Responsibilities :
NonePosition Reports To :
Director of OperationsProblems and Challenges of Position :
Must work conscientiously to insure Association satisfaction with all aspects of property managementManages difficult or emotional customer situationsDecision Making Latitude :
Determine majority of work prioritiesKnow when to escalate problems to SupervisorCompetencies :
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and proceduresDesign - Generates creative solutions; demonstrates attention to detailProblem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topicsCustomer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitmentsInterpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new thingsOral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questionsWritten Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written informationTeamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeedQuality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughnessBusiness Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goalsCost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resourcesEthics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethicsOrganizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; respects diversityJudgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisionsMotivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goalsPlanning / Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plansProfessionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitmentsQuality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote qualityQuantity - Completes work in timely manner; works at a good paceAdaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected eventsDependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; must be punctual and reliable.Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities in the best interest of SFCM and the Associations we serveInnovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attentionStrong customer service, communication and interpersonal skills required. Demonstrates attention to detailEducational and / or Experience Requirements :
Highschool Diploma or equivalentGood command of the English language, both written and verbalThorough knowledge of professional business practice when representing SFCMCertificates, Licenses, Registrations :
Valid Florida Driver License.Language Skills :
Must be able to communicate orally and in writing in English, Spanish is a nice-to-haveAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine correspondenceAll Other Duties As May Be Assigned
Confidential Data :
All information e.g. written, verbal, and / or electronic that an employee encounters while employed with SFCM is considered confidential and proprietary information. Individual in this position recognizes that he / she works with confidential information as it relates to employees, Associations and the company and will ensure that appropriate guidelines are followed to ensure confidentiality at all times, protect the company image, trade secrets, etc.
Computer Skills, Equipment and Machines Used :
PC including software -Word, Excel, e-mail (MS Outlook), internet searches and other communications software. Knowledge of accounting software helpful.PrintersTelephone / FaxCopierCalculatorMathematical Skills :
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimalsReasoning Ability :
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands :
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to sit; stand; walk. The employee is frequently required to talk on the telephone, reach with hands and arms; and is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, smell; and, must regularly lift and / or move up to 20 pounds; frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
This job requires the ability to have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to detect auditory and / or visual emergency alarms.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.
Job Type : Full-time
Salary : From $15.00 per hour
Benefits :
Dental insuranceHealth insurancePaid time offVision insuranceSchedule :
8 hour shiftMonday to FridayNo weekendsWork Location : In person
Salary : $15
