Dispatcher

Summary:

The Dispatcher will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organizations communications network.

Responsibilities:

• Answers incoming calls and communications; determine and assign the priority level of a call.
• Coordinates response and delivery of received information to field staff.
• Dispatches and deploys staff, vehicles, and/or units based on communications received. Provide instructions before the arrival of the mechanic.
• Adeptly uses multi-line telephone system and other communications methods and networks.
• Translating information to the appropriate codes.
• Performing emergency dispatch and crisis intervention services for entrapments.
• Respond to a wide array of emergency and non-emergency complaints and services.
• Asking questions and determining the caller situation via interpretation, analyses, and anticipation.
• Assisting the mechanics in completed their time tickets in the system.
• Enter and update information in computer databases.
Performs other duties as assigned.

Work Environment & Hazards:

This job operates in a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Special Physical Demands:

This is a sedentary role; however, some filing is required. This would require the ability to lift files up-to fifteen pounds, open filing cabinets and bend or stand, as necessary.

Work Contact Group:

• Significant contact with mechanics and field staff

Qualifications:

• High school diploma or equivalent required.
• At least one year of related experience required.
• Excellent verbal communication skills.
• Ability to execute directions accurately and with speed.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and diligence.
• Strong analytical and critical thinking skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to operate or to quickly learn a variety of communications systems.