Front Desk Supervisor

Overview
As a Front Desk Supervisor, you are responsible for providing oversight and supervision of all aspects of the front desk, which includes the scheduling department, doctors’ coordination, and Front Desk coordination. The position is responsible for ensuring the maintenance of a quality eye care facility and providing the immediate supervision and training of all front desk staff. The Front Desk supervisor serves as an engagement ambassador between patients and staff. The front desk is the first impression patients receive of our practice; this position ensures they are receiving the highest quality of care. This position reports and works closely with the Practice Administrator and Clinical Staff.

Duties

· Provide training, guidance, and support to new associates.

· Verify all payments were documented in the patient’s account.

· Review upcoming physician schedules, ensuring we have authorizations for patient

appointments.

· Ensuring patients are scheduled with their doctor versus other doctors.

· Point of contact for all front desk questions.

· Manage front desk and work closely with the staff to assure patients are receiving

excellent customer service.

· Assist with doctor, staff and administrative tasks including emails, calls and text

messages.

· Patient Complaints

· Ensure patient satisfaction including troubleshooting when there is a complaint and

developing process improvements to prevent recurrences.

· Any other task Administrator request

· Report any challenges encountered to direct supervisor for support.

· Performs other duties as assigned by the Administrator.

Skills

· Strong ability to manage multiple projects simultaneously.

· Independent judgment and critical decision making in all aspects of front desk.

· Moderate knowledge of medical and ophthalmic terminology.

· Exceptional communication and interpersonal skills.

· Strong computer literacy

· Establishes, motivates, maintains an effective team working environment.

· Unceasing respect and regard for the dignity of all patients, visitors, and fellow employees to ensure a professional and courteous environment.

· Highly organized, proactive, attentive to details and goal oriented.

· Ability to work with large data sets with guidance from medically trained individuals.

· Ability to identify problems, think logically or creatively, and devise practical solutions. · Ability to prioritize and carry out work assignments independently and efficiently.

· Ability to work independently and be self-directed and flexible.

· Ability to prioritize.

· Ability to work at a high-volume level of accuracy.

· Ability to be discreet and maintain the security of patient or customer information.

· Ability to adapt easily to changing conditions and work responsibilities.

· Ability to complete assigned tasks under stressful situations.

· Advance understanding of medical terminology and diagnoses knowledge

· Excellent communication skills, both verbal and written.

· Excellent problem-solving and critical thinking skills

· Proficient computer skills

· Strong level of confidentiality due to the sensitivity of materials and information handled.

· In-depth knowledge of industry best practices

· Basic math and accounting skills

· Understanding of industry-specific policies, such as HIPAA regulations for health care. Maintain an important level of integrity and confidentiality of patient medical information, team member and employer confidentiality.

· Comply with all HIPAA regulations.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Experience:

• Supervisor: 2 years (Preferred)

Ability to Commute:

• Homestead, FL 33030 (Required)

Ability to Relocate:

• Homestead, FL 33030: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20