Quality Assurance Manager

All Aboard!

The South Florida Regional Transportation Authority ("SFRTA") is seeking a dedicated Quality Assurance Manager to join our innovative and dynamic team. Take the lead in driving quality and excellence! In this role, you will oversee the Agency’s Quality Management Systems Plan, ensuring top-tier standards across all projects and activities.

South Florida, comprised of Broward, Miami-Dade and Palm Beach Counties, is the fifth largest urbanized area in the United States with more than five million residents.  Key to the region’s economic vitality is a transportation system that provides mobility for existing and future residents and visitors, alike.  Providing greater mobility in South Florida, thereby improving the economic viability and the quality of the community, region and state is our vision.  

Oversee the Agency’s Quality Management Systems Plan (QMSP) to ensure the highest level of quality in all aspects of the South Florida Regional Transportation Authority (“SFRTA”) projects and activities. Position has dotted line reporting relationship to the Executive Director.

The following summarizes the essential responsibilities/attributes of the position the incumbent will be required to perform with or without a reasonable accommodation:

• Administer Quality Management Systems Plan: Administer, update and manage the SFRTA’s Quality Management Systems Plan (QMSP) in accordance with the Federal Transit Administration’s (FTA’s) Quality Management System Guidelines.
• Prepare Reports: Prepare semi-annual reports that discusses the adequacy and implementation of the QMSP
• Review Contracts: Provide reviews on contracts during design, award, and contract/project execution to ensure inclusion of quality standards and requirements.
• Evaluate Quality Programs: Monitor and evaluate quality program implementation, adequacy, and effectiveness through quality surveillance and quality compliance reviews.
• Support Capital Projects: Monitor inspection and testing during project execution and provide additional support for capital projects.
• Develop Corrective Actions: Develop / review corrective action plans / reports.
• Coordinate with Agencies: Coordinate with Federal, State, and local agencies, including the FTA, FRA, and FDOT to implement the agency’s QMSP, or during external audits.
• Participate in Safety and Security Activities: Provide support and participation in Safety and Security activities, such as committee meetings, project walk-throughs and safety and security certification process for rolling stock, tracks and signals, stations, facilities, and safety-related programs.
• Conduct Training: Conduct orientation and training on SFRTA’s QMSP to appropriate staff, consultants and contractors who perform activities that affect the quality of SFRTA’s projects.
• Interface with Departments: Interface and coordinate with other SFRTA departments, including Safety & Security, Procurement, Operations, Planning & Capital Development, and Finance as necessary.

Additional Responsibilities

• Attend Technical Meetings: Participate in the attendance of any relevant local, state or federal technical transportation meetings.
• Review Solicitation Packages: Provide review and input on solicitation packages to ensure SFRTA’s QMSP requirements are in accordance with the scope of services.
• Adhere to Policies: Adhere to the rules, regulations, and policies of SFRTA including the EEO, Anti-Discrimination and Anti- Harassment and Anti-Retaliation policies.

Knowledge of:

• FTA Quality Management System Guidelines;
• quality related codes, systems, standards, and regulatory requirements, including International Organization for Standards (ISO);
• Federal, State and Local laws and regulations governing transit and transportation;
• Total Quality Management (TQM), continuous quality improvement (CQI), Six Sigma and Lean methodologies;
• strategic quality management and advanced risk assessment techniques;
• preparing Quality Assurance (QA) Plans for project-specific and organizational needs;
• performing Quality Compliance Reviews or Audits;
• project management techniques and methods;
• principles, practices, and information sources for transportation QA programs.

Skills in:

• interacting professionally and maintaining effective working relationships with superiors, coworkers, government officials, and the public;
• using sound judgment and analytical thinking to assess complex QA issues, develop actionable solutions and make data driven decisions that enhance quality outcomes;
• presenting the advantages and strategic value of a QA Program; being detail oriented and organized;
• communicating technical information effectively through oral presentations, written reports, and visual aids to ensure clarity and engagement among stakeholders with varying levels of expertise.

Ability to:

• assemble working teams for specific QA tasks;
• make field visits to existing facilities;
• make field visits to construction sites;
• communicate effectively in oral presentations and writing;
• learn and adapt to new requirements;
• prescribe, apply and assess compliance with applicable requirements;
• work in a fast paced, automated environment with many interruptions;
• analyze data and prepare reports;
• understand and carry out complex oral and written instructions;
• effectively manage competing tasks and priorities with a high level of flexibility;
• be available to work extended hours as project demands require;
• navigate and perform tasks in physically demanding environments, including long distances and adverse weather conditions.

Computer

• Work with a personal computer in a Windows environment.

Software

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Education

• Bachelor's degree from an accredited four-year college or university with major course work in Engineering, Construction Management, or closely related field.

Experience

• Minimum of five (5) years working in quality assurance, design, construction or related field.

Any equivalent combination of education, training and experience, which provides the requisite knowledge, skills, and abilities for this job, may be substituted.

Education

• Master’s degree in engineering, construction management, or closely related field.

Experience

• Within the minimum required experience, at least two (2) years of experience leading or implementing quality assurance activities on federally funded transit projects and /or experience implementing FTA Quality Management System Guidelines.  

Certification/Licenses

• Recent certification or training in ISO 9001:2015, along with quality certifications from the American Society for Quality (ASQ), the National Transit Institute (NTI), or other recognized entities within the past four years.
• Certification in Six Sigma or Lean Methodologies.
• Florida Professional Engineer (PE) license or eligibility for licensure within one (1) year of hire.
• FTA-specific training or certification in the Transit Safety and Security Program (TSSP).

• Valid Driver's License: Hold a valid State of Florida Driver's License. Note that a valid Florida Driver’s License is not a condition for employment for non-driver positions; however, participation in specific agency programs may require a valid driver's license.

Salary : $96,885 - $156,035