PAS SUPERVISOR, PATIENT ACCESS SERVICES

Description

Location: SGMC Patient Financial Services
Department: Patient Access Services PAS
Schedule: Full Time, 12 HR Night Shift, 7p-7a alternating weekends

SUMMARY:

• Emergency Registration, Admissions, and Outpatient registration personnel to ensure prompt and efficient registration of patients with required information being obtained in accordance with SGMC policies and procedures.
• Trains and acclimates all new hires as well as over sees continuous training with current staff, providing coaching sessions to improve performance.
• Performs duties under the direction of the Manager.
• Prepares schedules for staffing areas of responsibility, namely, Emergency Registration, Admissions, and Outpatient registration to insure coverage of all shifts.
• Supervises downtime procedures including staffing and call back, and registration functions during disasters and disaster drills.
• Knowledgeable of the complete registration of a patients.
• Oversees departmental goals. Is accountable in creating and implementing the departments initiative in meeting collection goals.
• Audits/monitors the performance of registration for correct and accurate information.
• The Supervisor is responsible for developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed.
• Handles immediate problems and disciplinary actions in specified areas during the absence of the Manager of Patient Access Services.

KNOWLEGE, SKILLS & ABILITIES:

• Must be able to organize workload in an efficient manner, demonstrate good interpersonal communication skills, and accurately spell common and medical terminology and type 40 wpm accurately.
  
• Knowledge of, or coursework in, medical terminology preferred.
  
• Four years or more experience in Patient Access healthcare industry or equivalent experience preferred.
  
• Excellent customer service skills interacting with: patients; other departments; physician offices; other medical care providers; insurance companies; pre-certification companies; intermediaries; utilization review (internal and external); and state regulatory agencies (GMC F, Medicaid).
  
• Knowledge of medical billing requirements, third party payers, coordination of benefits, scheduling practices and provider template management required.
  
• Two years or more of supervisory or leadership experience required.
  
• Proficiency in PC software, especially word processing and spreadsheet programs.
  
• Experience with a hospital-based computer system (preferably Epic).
  
• Patient Account Representative Certification (CPAR) preferred.

WORKING CONDITIONS- ADA INFORMATION:

Modern, well-lighted, air-conditioned, general work area. Moderate noise level. Occasional overtime required. Ability to sit, stand or walk for moderate periods. Safe and efficient operation of office equipment including: copier, fax, printers, computer, telephone, adding machine, Medifax, credit card machine, typewriter, paper shredder. Reading of printed materials, including physician orders. Listening and verbally responding to customers, staff, physicians and visitors. Moderately heavy lifting {0-25 lbs.}, reaching, stooping, pushing, pulling, bending, and twisting. Subject to irregular work hours in emergency type situations. On call after hours, holidays, and weekends.