information communications Technician Apprentice

In this varied role, you will be supporting the operation of the computer systems and ensuring that our users & customers get the maximum benefits from them.Salary will be discussed further at Interview.Training course Information communications technician (level 3)Hours Monday - Friday, shifts to be confirmed.37 hours a weekDuration 1 Year 6 MonthsWork As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.What you’ll do at work Both a logical, methodical approach to work, along with a practical and physical requirement. One day could be investigating and diagnosing a network fault, and the next could be installing a CCTV camera from a cherry picker.As technical support, your key role is to maintain and operate the systems we use every day, along with implementing and improving systems and procedures as the role progresses.With 5 main sites in the UK, the job varies greatly between them. The role will include practical involvement as well as desk-bound administrative tasks.A ‘can do’ attitude towards all tasks in relation to IT is a must as the role at times is all-encompassing.We aim to provide training ongoing to strengthen your knowledge and benefit the existing installations.Where you’ll work The DocksSharpnessBerkeleyGL13 9UXTraining An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.College or training organisation South Gloucestershire and Stroud College.As the successful apprentice you will undertake an Apprenticeship in ICT Level 3 Information Communications Technician, to include assessment in Skills, Knowledge, and Behaviours of an IT Apprentice. A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.These include : CommunicationIT SecurityRemote InfrastructureDataProblem solvingWorkflow managementHealth and SafetyPerformanceThis will include Functional Skills in maths and English, on completion of your End Point Assessment if you do not have a Level 2 or equivalent qualification. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training. You will be supported with your learning by a tutor and assessor during your time as an apprentice.You will attend SGS College for half a day, term time only to complete your learning.Requirements GCSE or equivalent in : Skills Customer care skillsAnalytical skillsLogicalCreativeInitiativeNon-judgementalPhysical fitnessOther requirements Located at Sharpness Docks, there isn’t anything in the way of public transport, so a means of transport to the office is required.About this company Established in 1875, Sharpness Docks is at the head of the Bristol Channel, and handles ships for up to 6,000 tonnes. Located with excellent road links and easy access to the West Midlands, South Wales and the M4 corridor, Sharpness Docks maintains its presence as a busy, active dock. This port facility is experienced in handling a diverse range of cargoes including dry bulks, minerals, timber, and many other products, using modern quay-transfer equipment. The facility offers extensive open and covered storage, including grain silos.#J-18808-Ljbffr