Self Storage Manager

Shield Storage is part of Crescendo Self Storage Management, which operates self storage facilities throughout the United States. We have a team of approximately 80 self storage professionals. We manage 43 self storage locations and we are growing about 20 percent per year.

Personality traits:

• Calm, kind, patient and collected. Naturally gifted to give support, training, and accountability to peers.
• Strong tendency to collaborate, adapt and be approachable. Used to persevering calmly under pressure and constant stress.
• Be consistently even-tempered, friendly, sympathetic with tenants, employees, other leaders, vendors, etc.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Prior retail sales or leasing experience and customer service experience.
• Enjoy providing excellent customer service and renting storage spaces.
• Answer and respond to telephone calls and emails about rentals and tenant issues.
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials
• Sell tenant protection plans
• Maintain the office and the property by keeping it neat, clean, and secure, and keeping units rent-ready.
• Accept payments, maintain an accurate petty cash log.
• Prepare and make daily bank deposits.
• Contact past due customers and arrange for catch-up payments.
• Assist in keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management
• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
• Effectively communicates with management and fellow employees
• Prepare units for auction and vacates units as prescribed by law and approved by management.
• Self-starter who can work effectively with limited direction
• Team player who thrives on working with others
• Detail orientated with an eye on cleanliness and organization

QUALIFICATIONS AND SKILLS

• Valid driver's license and proof of automobile insurance
• Superior customer service skills and sales ability
• Excellent phone demeanor
• Computer literate with solid office skills
• Basic math skills; addition, subtraction, multiplication, division, percentages
• Successful in a team environment
• Take-charge mentality, yet able to follow set procedures

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Ability to work both indoors and outdoors in varying temperature and weather
• Ability to work closely with a diverse customer population
• Ability to read, write, and speak fluent English
• Walking extended distances - up to 500 yards
• Navigating multiple surfaces: indoors and outdoors; carpet, tile, linoleum, cement, pavement, uneven dirt surfaces in weather that may be hot, icy, or snowy
• Standing for extended periods of time
• Ability to lift and carry 40 pounds
• Fine motor functions, use of keyboard for extended periods of time
• Ability to operate a motor vehicle

BENEFITS

• Competitive hourly rate
• Bonus Incentive Plan
• Paid Time Off
• Free 10x15 or smaller storage unit. Employee discount of 20% on other moving supplies.

DIVERSITY

Crescendo Self Storage Management believes in fostering an environment of inclusion, and seeks contributors from all backgrounds to join our dynamic team.

• Saturday Availability

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 1 year (Preferred)
• Storage Units: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $18 - $20