Store Manager Job Description

Location: 2811 South Front Street, Philadelphia, PA, 19148

Salary: $52,000 - $72,800 a year

Job Type: Full-time

Number of hires for this role: 1

Qualifications

• Restaurant management: 2 years (Required)
• Driver's License (Required)
• Confidential (Required)
• High school or equivalent (Preferred)
• US work authorization (Preferred)

Job Description

SUDH Management LLC. Dunkin' Franchisee. We are one of the fastest-growing Dunkin' operators in New Jersey / Philadelphia, with 25 locations. Our organization's structure is built on teamwork, responsibility, reliability, and exceptional service. We are looking for extraordinary people to join our unique brand. We are seeking Store Managers with at least three years of experience in QSR or a similar fast-food establishment.

Restaurant Manager Job Profile Summary

A Restaurant Manager is responsible for providing robust and positive leadership to their team to deliver excellent and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards and compliance with all applicable laws.

Responsibilities include but are not limited to

Team Environment

• Arrive on time to be ready in position at the start of the scheduled shift.
• Recruit, hire, train, and develop their employees.
• Responsible for the professional growth & development of assistant managers, shift leaders, and sales associates.
• Communicate job expectations to their team.
• Responsible for assessing all store employees' performance; conducting quarterly assistant manager and shift leader reviews and annual overall performance reviews for all employees.
• Provide coaching and feedback; disciplines when appropriate.
• Responsible for coordinating meetings with team members.

Operational Excellence

• Hold guests as the highest priority and role model for exceptional guest service.
• Responsible for interacting with guests, monitoring store performance based on guest feedback, and following up on consumer care compliments and complaints.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines and complying with local and state laws.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Ensure Brand standards, recipes, and systems are executed while taking appropriate steps to correct deficiencies.
• Control costs to help maximize profitability.
• Ensure the completion of the weekly and monthly inventory.
• Complete DCP and other vendor orders weekly or as needed.
• Provide an absolute temperature and coffee calibration log and daily product orders and throwaway sheets.
• Execute all in-restaurant marketing promotions on time.
• Execute new product roll-outs, including team training, marketing, and sampling.
• Must have basic computer skills.
• Able to operate restaurant equipment.
• When required, adhere to uniform standards, including name tag, collared shirt, hat, and apron. Dark blue jeans without any rips or holes and nonslip shoes are required.

Guest Focus

• Set and maintain high standards for self and others, and act as a role model.

Job Type

Full-time

Schedule

• 9-10-hour shift
• Six days a week
• Weekend availability

Supplemental Pay

• Bonus pay

Education

• High school or equivalent (Preferred)

Experience

• Restaurant management: 2 years (Required)

License/Certification

• Driver's License (Required)

Work Location

One location

You are applying for work with a franchisee of Dunkin Donuts, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners solely responsible for their employees and set their wage and benefit programs that can vary among franchisees.

Salary : $52,000 - $72,800