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Senior Records Specialist

South Louisiana Community College
Lafayette, LA Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/19/2025

Senior Records SpecialistJob no : 494828Closes : 3 / 12 / 2025 12 : 55 : 00 AMWork Type : Staff Full-TimeLocations : Lafayette, LACategories : Registrar

College :   SLCC

Department :   Academic & Student Affairs

Sub department :   Registrar

Type of Appointment :   Unclassified - Administrative / Staff

Salary :   $36,739.00 - $41,670.00

Duties and Responsibilities :

Work Habits : (40%)

  • Process and verify transcript requests, ensuring accuracy and compliance with FERPA.
  • Maintain secure databases and records, issuing transcripts to the correct recipients in the required formats.
  • Accurately enter and update student data in the system, ensuring that academic progress, degree audits, and credentials are correctly recorded and maintained.
  • Process graduation audits, including reviewing applications, and petitions.
  • Assist with the creation of progress reports, audits, and certifications.
  • Communicate with students and advisors about graduation requirements, procedures, and deadlines.
  • Generate and review reports on transfer credit, transcript requests, and credential awards for internal use and compliance.
  • Perform audits and resolve discrepancies in student records.
  • Monitor and maintain the auto-awarding process for degrees and credentials in Banner, ensuring eligibility criteria are met.
  • Troubleshoot issues related to auto-awarding, and ensure timely awarding of degrees, certificates, and diplomas.
  • Guarantees and ensures a check of legacy records to remove conversion holds.
  • Process registration for cross-enrollment.
  • Assist with special events such as orientation, registration, and support unique cases where automatic awarding cannot be applied (e.g., non-traditional credits).

Institutional Support : (30%)

  • Manage transfer credit evaluation, update articulation tables, and ensure the accuracy of transfer credits in Banner.
  • Work with academic departments and external institutions on articulation agreements.
  • Ensure the accuracy of student records and smooth processing of transfers and credentials.
  • Maintain records for Credit for Prior Learning and other specialized credit programs as well as other forms of alternative credit.
  • Work closely with faculty, academic departments, and other offices to ensure the accuracy of student records.
  • Ensure adherence to institutional policies and FERPA regulations.
  • Suggest and implement process improvements to enhance efficiency and user experience.
  • Ensure adherence to institutional policies and FERPA regulations regarding transcript requests.
  • Provide back-up as needed to the Associate Registrar.
  • Ensure the timely processing of transcripts.
  • Develop systems and processes to enhance registrar processing.
  • Understand curriculum policies and definitions, and how they relate to degree audits.
  • Ensure Degree works accurately reflects the college curriculum.
  • Behavioral Standards : (20%)

  • Respond to inquiries from students, faculty, staff, and external agencies about transcript requests, transfer credits, and graduation eligibility.
  • Provide clear guidance on processes, policies, and timelines.
  • Work with IT and technical teams to resolve system issues affecting transcript processing and auto awarding.
  • Ensure equitable services for all stakeholders.
  • Perform other duties as assigned, attending mandatory meetings and ensuring equitable services for all stakeholders.
  • Demonstrate politeness, helpfulness, and professionalism in interactions with students, staff, and external parties.
  • Handle sensitive and confidential information following institutional standards and privacy regulations.
  • Team Relations : (10%)

  • Collaborate with faculty, academic departments, and other offices to ensure smooth processing of student records.
  • Provide assistance to the registrar and associate registrars when needed.
  • Work with other team members to address and resolve issues as they arise.
  • Support colleagues and contribute to the overall functioning of the department to enhance team productivity.
  • Participate in team efforts to improve services and processes for students, faculty, and staff.
  • Required Education :  Bachelor’s Degree from a regionally accredited institution. Four (4) years of professionally comparable experience may be substituted for the required degree.

    Required Experience :  Minimum of three years experience in student services or equivalent experience within a college or high school.

    Required Knowledge, Skills and Abilities :

    Language Skills : Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to demonstrate the proven abilities of intellectual reasoning, power of persuasion, and consistent dedication to the position.

    Mathematical Skills : Ability to work with mathematical concepts such as probability and statistical interference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    Reasoning Ability : High Skills : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills : Knowledge of Microsoft Office software (Outlook, Excel, PowerPoint, and Word). Ability to learn to operate College-specific software and applications.

    Other Qualifications : Ability to establish priorities and meet deadlines. Must be able to work in a fast-paced environment with a demonstrated ability to multi-task. Good interpersonal and people skills. Supervisory abilities are needed to work as a team. Attention to detail, planning and organizational skills a must. Knowledge of the college and university registration and transcript processes. Ability to explain and interpret registration policies and procedures. Ability to maintain student academic records. Ability to compile information into report form.

    Required Licenses or Certifications :  Criminal Background Clearance

    Preferred Knowledge, Skills and Abilities :

    Benefits :  As a member of the Louisiana Community and Technical College System, SLCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

    Passing pre-employment criminal background screen is required as a condition of employment. SLCC is an equal opportunity / equal access employer. SLCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

    Salary : $36,739 - $41,670

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