Social Work Case Manager, Case Management

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we’re excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.

Description:

Intervenes with patients/families for psychosocial needs, assistance, support in coping with chronic acute terminal illness. Services may include: consultation discharge planning, education, counseling, advocacy, info referrals to meet the emotional social, financial aspects of care. Provides crisis intervention to patients/families with psychosocial needs. Coordinates/Facilitates development of a discharge plan of care. Provides patient/family services via case finding referrals from physicians and healthcare team members. Serves as an expert and acts as a liaison between patients and community resources. Identifies patient and family psycho-social and environmental needs related to admission, diagnosis, treatment and discharge. Works collaboratively with other members of the interdisciplinary team in developing and implementing a comprehensive discharge plan. Makes appropriate referrals for to community services, may provide inpatient emotional support and counseling, crisis intervention, and bereavement services. Assesses and intervenes in situations involving child or elder abuse/neglect, domestic violence. Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults. Estimated pay range for this position is $37.25 / hour depending on shift as applicable.

Qualifications:

Degrees:

• Masters.

Additional Qualifications:

• Masters in Social Work (MSW).
• Demonstrate ability to solve problems in a fast-paced environment.
• 0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred.
• Internship will be considered as experience.
• Excellent interpersonal communication and negotiation skills.
• Strong analytical, data management and computer skills.
• Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement preferred.
• Strong working knowledge of community services available for insured and non-insured patients.
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment.
• Ability to prioritize and manage multiple high-risk, complex patients.
• Ability to work with multiple members of a care team and maintain positive working relationships.

Minimum Required Experience: Less than 1

EOE, including disability/vets