Program Advocate, Family Emergency Services

Summary:

Monitor the adherence of house rules and routines by residents, ensure the safety and security of the shelter, respond to emergency situations overnight, weekends or on an as needed basis.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Be responsible for the safety and security of the shelter
• Respond calmly and effectively in emergency situations
• Monitor chores, curfews and household rules and routines
• Set limits, de-escalate disruptive situations and give warnings as needed
• Written communication in the logs at the end of each shift
• Offer supports to residents
• Attend all staff meetings, group trainings and supervisions as needed
• Accept donations and oversee volunteer activities
• Uphold confidentiality
• Must be able to drive the SMOC Program van to transport clients
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
• Ensure compliance with program/department, agency and/or funder requirements as well as SMOC policies and procedures
• Other duties as assigned

Knowledge and Skill Requirements:

• Minimum High School Diploma or GED
• Sensitivity to low income families of diverse backgrounds
• Ability to work independently
• Bilingual strongly preferred
• Good oral and written communication skills
• Must have valid driver’s license and reliable transportation

Organizational Relationship: Directly reports to Program Director. Indirectly reports to None. Direct reports of this position are None. Indirect reports of this position are None

Physical Requirement: Ability to ascend and descend stairs. Ability to lift a minimum of 25 lbs.

Working Conditions: As part of the responsibilities of this position, the Program Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities.

We are an equal opportunity employer committed to diversity in the workplace