Demo

Program Assistant, Appliance Management

South Middlesex Opportu
Framingham, MA Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 3/13/2025

Job Description

Job Description

Summary : The Appliance Management Program (AMP) Program Assistant provides administrative support for client and vendor work orders, invoicing, and issue resolution.

Why Work for SMOC?

  • Flexible schedule, work / life balance and a 35-hour work week.
  • Paid Time Off : All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
  • Dental w / Orthodontic Coverage with 75% of premiums covered by the Employer
  • EyeMed Vision Insurance
  • 403(B) Retirement Plan with a company match on day one.
  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities :

  • Provide client support and satisfaction to resolve outstanding client and agency / sub-agency issues in a timely manner.
  • Answer incoming department calls and respond to voicemails.
  • Routinely respond to vendor inquiries and participate in calls / meetings.
  • Respond to client inquiries (phone and email)
  • Assist in the Preparation of appliance work orders, distribution of work orders to vendors, monitoring of tracking reports, and maintenance of work order system and files.
  • Assist in the completion of invoicing in adherence to vendor, lead agency, and utility company requirements.
  • Assist in the maintenance of current appliance / refrigerator lists and cut sheets.
  • Provide support as necessary in procurement of vendors in adherence to program and funding source requirements and in alignment with fiscal and reporting standards.
  • Assist in the proper maintenance of all client and vendor files, staying in compliance with funding source and agency requirements as needed.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program / department, agency and / or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.
  • Knowledge and Skill Requirements :

  • Education : High School Diploma or equivalent
  • Minimum year of related experience : 1-3 years in an office environment
  • Proficient reading, writing and arithmetic skills required.
  • Professional verbal and written communication skills required
  • Knowledge of Microsoft Office / Excel and telephone protocol
  • Ability to work in a very high-volume environment
  • Organizational Relationship : Directly reports to Appliance Program Manager, Energy Conservation Services. Indirectly reports to Division Director, Energy Conservation & Loan Assistance Programs. Direct reports of this position are none. Indirect reports of this position are none

    Physical Requirements : Physical effort required to do the job : Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files.

    Working Conditions : As part of the responsibilities of this position, the ECS Appliance Program Assistant, will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

    We are an equal opportunity employer committed to diversity in the workplace.

    Monday - Friday ; 9 : 00am - 5 : 00pm

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Program Assistant, Appliance Management?

    Sign up to receive alerts about other jobs on the Program Assistant, Appliance Management career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $70,239 - $89,209
    Income Estimation: 
    $88,984 - $115,784
    Income Estimation: 
    $92,017 - $124,111
    Income Estimation: 
    $90,707 - $120,959
    Income Estimation: 
    $91,486 - $118,193
    Income Estimation: 
    $61,013 - $81,239
    Income Estimation: 
    $33,598 - $61,119
    Income Estimation: 
    $65,352 - $83,351
    Income Estimation: 
    $73,522 - $95,253
    Income Estimation: 
    $70,882 - $94,516
    Income Estimation: 
    $36,313 - $46,924
    Income Estimation: 
    $65,352 - $83,351
    Income Estimation: 
    $79,703 - $117,266
    Income Estimation: 
    $70,882 - $94,516
    Income Estimation: 
    $70,882 - $94,516
    Income Estimation: 
    $90,211 - $164,353
    Income Estimation: 
    $110,276 - $164,105
    Income Estimation: 
    $95,007 - $124,623
    Income Estimation: 
    $89,191 - $127,928
    Income Estimation: 
    $48,463 - $59,786
    Income Estimation: 
    $35,645 - $49,805
    Income Estimation: 
    $65,352 - $83,351
    Income Estimation: 
    $61,013 - $81,239
    Income Estimation: 
    $70,882 - $94,516
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at South Middlesex Opportu

    South Middlesex Opportu
    Hired Organization Address Worcester, MA Full Time
    Summary: Provide case management services to participants in a program serving chronically homeless individuals with rel...
    South Middlesex Opportu
    Hired Organization Address Framingham, MA Full Time
    Job Description Job Description Summary : Insure all billing and routine clerical tasks are completed according to the r...
    South Middlesex Opportu
    Hired Organization Address Framingham, MA Full Time
    Job Description Job Description Summary : The Energy Conservation Services (ECS) Program Assistant provides administrati...
    South Middlesex Opportu
    Hired Organization Address Hudson, MA Full Time
    Summary: As a member of the Family Shelter staff team, provide coverage on weekend days/eves. Responsible for overall fu...

    Not the job you're looking for? Here are some other Program Assistant, Appliance Management jobs in the Framingham, MA area that may be a better fit.

    Case Management Program Assistant

    Greater Lynn Senior Services, Lynn, MA

    AI Assistant is available now!

    Feel free to start your new journey!