What are the responsibilities and job description for the Case Manager, Resident Support position at South Middlesex Opportunity Council?
Summary : Provide case management services to assigned clients transitioning from emergency shelter into short term housing. Case management includes initial and ongoing assessment with regular follow up and referrals / linkages to community based services. The target population is 18-24 year old transition aged youth.
Why Work for SMOC?
Flexible schedule, work / life balance and a 35-hour work week.
Paid Time Off : All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w / Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities :
Provide case management services for clients exiting emergency shelter systems in an effort to successfully transition to enhanced self-sufficiency.
Establish a service plan with each individual.
Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
Coordinate all services required by the service plan.
Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the service plan.
Establish a respectful relationship with clients and schedule regular home visits to monitor the service plan.
Maintain weekly contact and re- assess, evaluate and document adherence to the service plan on a regular basis.
Support clients in their continued economic development planning.
Assist clients in establishing positive relationships with the landlord. Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.
If the tenancy is endangered for any reason, ensure that the client resolves the issue and retains the tenancy or assist the client in finding a sustainable housing alternative instead of returning to shelter.
Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
Participate as a member of the Case Management team, attend all team meetings.
Conduct groups and workshops related to the clients needs as appropriate.
Assist clients in arranging appointments and transportation.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program / department, agency and / or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
Knowledge and Skill Requirements :
Bachelor’s Degree preferred, or a minimum of three years' experience in Human Services or related field.
Minimum one year assessment, advocacy and case management skills.
Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
Ability to work independently.
Good written and verbal communication skills.
Bi-lingual preferred.
Must have valid driver’s license, reliable transportation and meet insurance standards.
Organizational Relationship : Directly reports to Program Supervisor or Manager.
Physical Requirements : Ability to drive a vehicle. Ability to ascend / descend stairs in residences.
Working Conditions : As part of the responsibilities of this position, the Case Manager, Residential Support will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday - Friday; 3pm - 11pm
