What are the responsibilities and job description for the Receptionist, Childcare position at South Middlesex Opportunity Council?
Summary : Responsible for covering the main reception desk for a large Child Care / Head Start center in Framingham. This individual is the first contact for families and must be an energetic and helpful person. This role is responsible for answering and directing phone calls, buzzing in and greeting guests that come into the building, having guests sign in, maintaining communication with school bus drivers on the two-way radios to be sure children are accounted for or are confirmed absent. They assist with collection of fees from our program parents. Assists in a variety of administrative duties as needed, such as : checklist, attendances, ordering, filing, etc. Establishes a positive connection with children, families, community members when interacting on the telephone, computer or in person.
Why Work for SMOC?
Flexible schedule, work / life balance and a 35-hour work week.
Paid Time Off : All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w / Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities :
Answering and directing phone calls into the Center.
Buzzing in and greeting all guests to the Center.
Maintain communication with program school buses on the two-way radio.
Assisting with collection of fees from program parents.
Full range of admin duties as needed.
Engaging all clients by understanding and addressing their needs whether within or outside the scope of work.
Attending and participating in team meetings as requested.
Maintaining confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensuring compliance with program / department, agency and / or funder requirements, as well as SMOC policies and procedures.
Other office duties as assigned. Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Knowledge and Skill Requirements :
Good customer service skills with ability to multi-task and stay organized as required.
Dependable and responsible and uses good judgement.
Looking for a Self-starter and one that takes initiative.
Office skills (MS Word, excel) as well as basic skills to file, copy, scan, etc.
Bilingual (Spanish or Portuguese) a plus
Organizational Relationship : Directly reports to the Center Director.
Physical Requirements : Must be able to handle the physical aspect of the position. (sitting, walking, lifting up to 30 pounds). Recent physical exam determining good health.
Working Conditions : As part of the responsibilities of this position, the Receptionist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday - Friday, 7am - 6pm 7.5 hours
