What are the responsibilities and job description for the Community Manager position at South Oxford Management?
Who We Are
South Oxford Management is a full-service property management company with locations in over five states! We are dedicated to offering an exceptional experience to our residents and team members. Our team brings years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.
When you join South Oxford Management, you become part of a team, where you are encouraged to learn, share ideas, and participate in team building and charitable activities. We reward innovation, fresh perspective, hard work and above all, values.
How You Will Contribute
The Community Manager is the power house that drives the community. They manage and coordinate people, activities and available resources to provide a seamless community to residents, future residents, visitors and team members. The Community Manager understands the busy nature of the community and is willing to assist at a moments notice.
Things You Will Do
- Hire, train and supervise all team members though a positive mentoring approach
- Take ownership and lead by example
- Empower team members to take on new challenges and bring new ideas to the forefront
- Provide comprehensive feedback to all team members, document and facilitate disciplinary procedures as necessary
- Conduct on-going training with team members
- Prepare and execute community budget
- Prepare weekly and monthly reports
- Ensure that rent is collected and posted in a timely manner and bank deposits are made immediately and reported to the home office
- Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations and certificates of insurance
- Submit invoices for payment promptly
- Suggest rental rate recommendations to Regional Manager
- Report liability and community incidents to home office
- Oversee and approve lease files
- Assume responsibility for office and model apartments opening on schedule and in excellent condition
- Provide outstanding customer service to residents and future residents
- Take pride in the apartment community; visually inspect and address areas of concern, keep community clean and report service needs to maintenance team members
- Maintain an organized environment even during busy times
- Answer incoming phone calls and handle accordingly
- Build rapport with residents and future residents
- Walk and inspect community regularly, paying close attention to vacant apartments
- Think safety first and ensure that unsafe conditions are corrected promptly
- Willing to work flexible schedule including weekends
- Work closely with Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities
- Update online advertising
- Know your market by being abreast of competition and surrounding area
- Communicate effectively with residents, future residents, visitors, vendors and team members while presenting a positive, professional image
- Perform additional duties as assigned by district or regional manager
Things You Need
- High School diploma or equivalent; bachelors degree preferred
- Three or more years of experience in property management with at least one year as a Community Manager
- Background in supervision and successful track record for accomplishments
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel)
- Able to multitask and meet deadlines in a timely manner
- Willing to work flexible schedule including weekends
- Knowledge of Yardi or other industry software preferred
- A sharp, professional appearance
- Must be able to walk the property which includes climbing stairs
- Able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies and stand for extended periods of time
What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
- Comprehensive training
- Competitive salaries and bonuses
- Paid vacation, sick days and holidays
- 401(k) plan with a company match
- Medical (Low PPO, High PPO)
- Dental (PPO, HMO)
- Vision
- Employer Paid Basic Life Insurance
- Employer Paid Accidental Death & Dismemberment Insurance
- Employer Paid Long Term Disability
- Employee Referral Program
- Employee Apartment Discounts
- Employee Awards and Recognition
- Career Advancement Opportunities
Youre exceptional. Let us make you feel it. Join our team.
South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.
South Oxford Management LLC is committed to providing a work place that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.
