General Manager for Luxury Dog Daycare and Boarding Facility

Position Summary

At South Paw, we relate our success directly to the strength of our management and entire team culture. To continue operating at our high standards, the perfect candidate needs to have experience:

• Being a leader, a problem solver

• Being detail oriented and highly motivated

• Being responsible, reliable, energetic

• Being a team player

• Continuously exhibiting a positive attitude.

Our best candidate should have experience:

• Overseeing business operations

• Human resources,

• Finance

• Pet care

• Pet safety

• Human and Dog communications.

The ideal candidate will be an experienced communicator with a strong ability to lead by example, delegate responsibility, and collaborate and excel across all areas of the business. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity and efficiency.

Objectives of this role

• Review and improve organizational effectiveness by following processes and protocols, developing new processes, overseeing a team of about 20 staff members, establishing a highly motivational work environment, and implementing innovative changes.

• Adhere to company standards for excellence, safety and quality.

• Seek out opportunities for expansion and growth.

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Responsibilities include but are not limited to:

• You will be responsible for providing outstanding customer service to both our 2 and 4 legged clients.

• Oversee and operate all day-to-day operations.

• Provide support to the entire South Paw Team to ensure successful completion of all daily requirements, while reporting to, and communicating with the business owner.

• Recruit, onboard, and train employees.

• Maintain project and event timelines to ensure tasks are accomplished effectively.

• Develop, implement, and maintain budgetary and resource allocation plans.

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.

• Resolve internal staff and client conflicts efficiently and to the mutual benefit of all involved.

• Facility care, cleaning and maintenance of a sanitary environment, and the care of our boarding dogs.

• Scheduling, supply ordering, minor maintenance and repairs.

• Daily use of pet resort scheduling/reservation system

• Social media marketing

• Maintaining/overseeing the cleanliness of the ENTIRE facility and grounds.

• Miscellaneous tasks/Errands as needed

• Attending/Overseeing Events

• Must be comfortable with cleaning pet feces and fluids.

Required skills and qualifications

• Completion of college associates degree or 2 years of same employment leadership position.

• Proven success in at least a 10 team leading role, min. 2 year experience.

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Problem solving and quick-thinking common-sense skills

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in business management or related field

• Experience in conducting performance evaluations

• Working knowledge of human-resources processes

• Experience working with animals. First aid knowledge, canine behavior and communication knowledge, and other pet care skills.

Benefits

• Employee discount

• Paid time off

• Professional development assistance

• Bonuses

• Opportunities for paid continuing education in the pet care field

• Paid travel expenses to attend pet care expos and conventions for further education and business development.

Starting Pay: $56,000-66,000 per year

Shift: South Paw is open 7 days a week, 365 days, 24 hours. Must be ready and willing to WORK.

• Start of day is 7am

• 8- and 10-hour shifts

• Day and Afternoon shift

• Evening and night shift

• On Call Shift

• Overseeing overnight

• Holidays

• Weekends

Criminal background checks, DMV checks, Reference checks, Drug Screening as well as a Credit Check will be preformed on final candidate prior to employment.

Please send updated resume to: jobs.southpawverobeach@gmail.com

Job Type: Full-time

Pay: $56,000.00 - $66,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Supplemental Pay:

• Bonus opportunities

Work Days:

• Holidays

Education:

• Bachelor's (Required)

Experience:

• Management: 1 year (Required)

Ability to Commute:

• Vero Beach, FL 32967 (Required)

Ability to Relocate:

• Vero Beach, FL 32967: Relocate before starting work (Required)

Work Location: In person

Salary : $56,000 - $66,000