Cashier + Guest Services

Apply for the following position at: www.southphillyfood.coop/jobs.

A full application must be completed on our website to be considered. We will NOT be reviewing resumes at really unless there is a corresponding application on file with us at the website.

CASHIER & GUEST SERVICES ASSOCIATE

purpose: To provide prompt, friendly, courteous customer service, promote the co-op model and member-ownership, perform efficient & accurate cashiering; and ensure a clean, attractive, fully-stocked store during shifts. status: Reports to Operations Manager or Assistant Ops Mgr; Full Time: 32 hours a week or Part Time: hours vary responsibilities :

1) CUSTOMER SERVICE & CASHIERING
a) Greet and ensure that all member-owners and other customers feel welcomed and have a positive experience while shopping with us e.g. greet, smile, make eye contact, use customer name whenever possible, ensure questions are answered, “Did you find everything okay today?”, etc. b) Become familiar with co-op policies and products in order to answer customer questions in a prompt, friendly, courteous manner. Refer unresolved questions or problems to Shift Leader or other appropriate staff. c) Report customer suggestions, comments, & complaints to the appropriate department manager. d) Encourage non-members to invest as member-owners of the co-op, explain benefits of ownership and sig-up new owners, ensuring complete information on application. e) Ring-up customer purchases quickly and accurately. f) Call for back-up as needed so that customers wait as little as possible to be checked out. g) Help customers place and pick up special orders. h) Issue credits to customers for returned items following co-op policy; Ensure that returns are properly disposed of; Record shrink promptly and accurately. i) Bag/box customer purchases as needed; Ask customers if they need carry-out assistance and call back-up cashier to assist with carry-out, whenever available. j) Put informational stuffers in bags, inform customers of specials and upcoming store events. k) Open and close out registers following established procedures. Balance cash drawer at end of shift. l) Maintain checking area in clean, orderly condition; Sweep and mop as needed, wipe counters, return unpurchased items to shelves, stock and straighten shopping bags, and keep carts and baskets in order. m) Alert Shift Leader to potential shoplifters, disorderly customers or other emergencies

2) STORE PRESENTATION
a) Maintain shelves, displays, aisles, prep & storage areas in clean, orderly condition, meeting health department & ADA standards. b) Remove trash, recycling, & compost promptly, sweep and mop retail area floors. c) Front & face products to ensure abundant, attractive, easy to access displays when there are no customers to check out. d) Ensure store and cashiering supplies are in ample supply and in a clean, orderly state. e) Check product dates; Mark down items as needed to reduce losses according to co-op procedures. f) Offer tastes, samples, suggestions for purchase, and ways to prepare products. g) Participate in inventory counts. h) Use equipment safely. Ensure maintenance of department equipment in working order. Monitor cooler temperatures. Notify

Shift Leader of equipment problems or needs. i) Perform opening and closing duties as required by shift following established procedures.

3) RECEIVING & STOCKING
a) Price and stock items (assigned by Shift Leader) when there are no customers to be checked out. b) Check deliveries (assigned by Shift Leader) for damage, quality and accuracy, notify appropriate Department Manager of discrepancies. c) Rotate deliveries into storage. d) Lets Shift Leader know of any pricing, shelf-tag/signage, or PLU errors in a timely fashion.

4) OTHER RESPONSIBILITIES
a) Package bulk products as needed. b) Attend department and storewide meetings. c) Assist customers in all departments, in prompt friendly courteous manner, referring them to other staff when necessary. d) Perform other tasks assigned by Shift Leader, Front End, or General Manager. e) Answer & route phone calls, take and route messages as needed.

QUALIFICATIONS:

• Experience serving the public.

Ability to project friendly, outgoing personality. Ability to lift 50 lbs.
Familiarity with natural foods. Willingness to work one or more weekend days.
Accuracy, attention to detail. Willingness to work nights.
Organized, consistently follows through on commitments. Regular, predictable attendance.
Ability to stay calm under pressure; Demonstrated ability to Willingness and ability to learn and grow to meet the changing handle multiple demands. requirements of the job.

• Communications skills--clear communication, good listener.
• Ability to stand for long periods.

Cashier JD 2019/09/26

Job Types: Part-time, Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $14 - $16