Student Support Specialist - Lubbock Downtown Center

Position Details

Position Information

Job Title

Student Support Specialist - Lubbock Downtown Center

Department

LDTC - Academic Affairs

Employment Status

FT Full-Time

Full Time / Part Time

Full Time

Benefits

Months per Year

Job Description

SUMMARY

The Student Support Specialist position is the primary and initial point of contact for new and continuing students. This contact will include interactions in person, telephone, email, video conferences and chat rooms. This position provides excellent customer service to students, parents, faculty and staff in a "one-stop" student services center. The successful candidate will be detail-oriented, energized and motivated to give detailed and accurate responses to students while contributing to a friendly office environment. Must be available to work flexible hours during busy registration periods. May require travel for meetings or between locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Communicate to students in a clear and concise manner and document all conversations in the appropriate area of the student management system.
• Assist students in speaking with various offices, remotely when appropriate.
• Provide admissions, financial aid, student business account, registration, and general information.
• Respond to questions from AskSPC (email and phone), the Financial Aid (x3800) phone line and Admissions email.
• Perform accurate and efficient document processing, review and auditing.
• Work to resolve issues while serving as a liaison between the student and other departments; explain and follow school policies and procedures.
• Maintain student records including major changes, name changes, forms intake, and other miscellaneous information or documents.
• Maintain confidentiality of student records, following FERPA and data security requirements at all times.
• Provide excellent customer service.
• Work independently and accurately on detailed tasks.
• Master use of the SPC student information database, document imaging system and other standard office technologies.
• Establish and maintain collaborative working relationships with diverse publics and across all levels of the institution.
• Exhibit excellent decision making and problem-solving skills.
• Maintain exceptional organizational skills, including the ability to prioritize activities, and the flexibility to make adjustments in response to change or frequent interruptions.
• Display excellent communication skills, sufficient to explain policies, procedures and practices and to sustain superb customer interactions in person, by phone, chat, and by email.
• Obtain and utilize knowledge of all Student Support areas (admissions, financial aid, student accounts, advising, testing, and disability services) as well as academic & administrative policy and procedures.

Examples of the specific duties : (should not be considered an all-inclusive list)

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with high level of accuracy and efficiency. The requirements listed below are representative of the knowledge, skill, experience and / or ability required.

Education and Experience

High school graduate or equivalent required, Associate's degree or 2 years of college preferred.

Previous experience in student financial aid, student accounts, admissions or closely related field preferred.

Communication Skills

Be able to communicate and effectively present information in one-to-one situations with students, visitors, faculty and other employees of the organization. Possess excellent public speaking skills and ability to project a positive image for the college.

Language, Writing and Reporting Skills

Be able to read and comprehend simple and complex instructions, short correspondence, and memos. Be able to write simple correspondence and reports. Ability to write well, employing accepted principles of business communications, is preferred.

Computer and Office Equipment Skills

Experience necessary to apply current computer technology and software applications to essential responsibilities, duties, and tasks. Knowledge and experience working with computers and software in a Windows environment. Proficiency in Microsoft Office is essential. General familiarity working in database systems including data entry, queries and running reports. Familiarity with the use of standard office equipment (e.g. copier, fax, scanner, etc.).

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Interpersonal Skills

Be able to work with a wide variety of people and participate as a team member to accomplish multiple projects and goals. Also be able to meet and greet the public in a positive and productive way.

Organizational Skills

Be able to organize tasks and activities essential to performing the specific duties and responsibilities of this job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to reach with hands and arms. The employee is frequently required to talk and listen. The employee is required to stand; walk moderate distances; stoop, kneel, or crouch. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a high traffic and multi-tasking functional department. This is also a busy working environment. Variances from regular working hours may be necessary to fulfill the responsibilities of the position.

Posting Detail Information

Posting Number

S5382019-P

Number of Vacancies

Desired Start Date

02 / 01 / 2025

Position End Date (if temporary)

Open Date

Application Review Date

01 / 17 / 2025

Open Until Filled

Special Instructions Summary

Quick Link for Internal Postings