Director of Student Housing

The Director of Student Housing reports directly to the Dean of Student Engagement & Retention and will serve students by providing the operational and educational success of the South Puget Sound Community College student residential housing program, off-campus housing, the emergency housing program, and connecting students with housing programs, services, and options in the local community.

And if that isn't enough?  We also offer:    

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
• Fine dining in the Percival Room, offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
• The Clipper Coffee Corner serves Batdorf & Bronson coffee and a selection of delicious food items from our baking/culinary students
• A brand-new Health & Wellness Center
• FREE Bus service every 15 minutes to downtown Olympia and beyond
• FREE parking on our campuses – permits are not required
• On-campus child care
• Percival Creek, which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
• Many walking paths that are marked and on nicely paved sidewalks
• SPSCC promotes wellness with a variety of different workshops and events on campus
• Lots of activities with our Artist & Lecture series, which are FREE for staff and faculty
• Many community events in the Kenneth J. Minnaert Center for the Arts
• Employee Resource Groups (ERGs)that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include:
  • Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
  • The LGBTQIA ERG creates a space for LGBTQIA staff and faculty at the college to share resources, build support and community, and work towards greater equity and accessibility.

The Director of Student Housing is responsible for coordinating, planning, and student housing opportunities that reduce barriers and foster support that results in the retention and completion of students experiencing housing needs.  Exercising discretion and independent judgment, this position is responsible for developing and evaluating student housing objectives, implementing college policies and procedures, and implementing basic needs housing initiatives.

A flexible work schedule is required, as the position will require evening and weekend work. 

Responsibilities and duties of the Director of Student Housing include, but are not limited to, the following:

Essential Function: Business & Administrative Operations

• Provide leadership to the Student Housing programs to meet student's needs within the framework of federal regulations, college policy, and available financial resources, including assessing system improvement and staffing needs.

• Ensure accurate and efficient procedures are followed to charge, collect, and track rental fees, fines, and other student payments.
• Maintain strong relationships with external service vendors and internal partners.
• Provide outstanding service to students, families, and community members.
• Coordinate security support services, emergency response procedures, and fire drills for student housing programs in collaboration with the Director of Campus Safety.   
• Support data collection for the annual security report.
• Provide for ongoing and annual assessment of program strategic planning.

• Coordinate the purchasing of items for Student Housing related needs.  
• Create, maintain, and inventory housing supplies, forms, documents, and equipment. 
• Professionally and courteously build and maintain relationships with faculty, staff, and students. Maintain good working relationships with other college departments and personnel. Work as a collaborative team member on various tasks and projects.        
• Maintain appropriate program confidentiality for programs and services. 

• Assumes other duties as assigned by the Dean of Student Engagement and Retention.

Essential Function: Residential Education

• Recruit, hire, train, and supervise the student Resident Advisors and housing program student-employees.        
• Conduct interviews, selection, and processing of hiring paperwork.  Will provide student-employee training related to departmental and college processes, procedures, and expectations.  Provide support and monitor the work of student employees' job performance.   

• Serve as the student conduct officer for the student housing programs using the campus student judicial management system.
• In partnership with the Director of Student Life, analyze and address student needs for educational and social programs to be implemented by Resident Advisor Staff.
• Counsel students in crisis and make appropriate referrals as needed.
• Effectively serve as a member of the campus Behavioral Intervention Team.

Essential Function: Occupancy Management

• Lead, coordinate, and implement student housing program occupancy management; will oversee and approve room assignments and occupancy changes as needed.
• Process applications for student residency, manage the apartment waitlist process, and initiate the background check process for student tenants.
• Conduct quarterly apartment inspections; conduct supplemental health & safety inspections as needed.
• Plan and implement open house events, housing information sessions, and guided tours for interested students.
• Coordinate apartment move-in and move-out procedures.
• Collaborate with International Student Services, Athletics, and other campus offices to plan for arrivals.
• Coordinate and facilitate group and individual lease signing; lead housing orientation programs and activities.
• Collect apartment maintenance concerns from residents and manage work order requests.
• Create and distribute housing publications and marketing materials, update the student housing website, and ensure all housing program informational materials are current and reflective of program offerings.
• Create communication plans for housing programs.

• Maintain a confidential and secure apartment key inventory system.  Responsible for apartment key distribution, key return, lock changes, and replacements. 

• Provide support for students with housing-related needs; assess areas of need and formulate and execute intervention plans to minimize or resolve housing barriers.
• Plan and implement a basic needs support plan for each student request to provide direct service and resource support for housing stability, including, but not limited to, financial assistance, housing, food, childcare, and other basic needs that impede student success.
• Provide regular audits of housing needs requests.  Document all student interactions, support provided, timelines of services, ongoing student needs, and other documentation.
• Oversee the Supporting Students Experiencing Homelessness (SSEH) grant program.   Responsibilities include but are not limited to accurate and timely grant report completion, CTC link codes application, and other required tasks for compliance and participation.  
• Provide occupancy management planning, coordination, and procedures for the Basic Needs Housing apartment program.
• Coordinate regular meetings with each student within the Basic Needs housing program.  
• Assist students with crisis management regarding access and guidance to emergency shelters, short-term housing, and sustainable housing plans.  Direct students to housing referrals and appropriate resources. 
• Serve as Designated Support Staff in the Passport to College Program.  Will serve as the liaison between former foster youth and homeless youth students and provide services permissible within the Passport Program and SSEH grant.  Ensure clerical tasks are complete to ensure Passport Program compliance and participation. 
• Provide appropriate resource referrals to students, staff, and faculty to campus and community partners for housing assistance.

Essential Function: Administrative support to the Personal Support Center and Housing liaison with the campus and community.

• Assist the Personal Support Center in ensuring housing assistance resources are available to enhance basic needs support and student success.
• Assist in developing workshops, resource seminars, and other educational opportunities for student housing needs and resource awareness.
• Develop and maintain positive working relationships with diverse community resources and SPSCC faculty and staff to provide housing resource options for students.
• Collaborate closely with the Diversity, Equity, and Inclusion Center, Student Life, Financial Aid, Counseling, and other campus partners to support students.
• Will represent Student Engagement at various activities such as orientation programs, presentations, and other outreach on behalf of housing and basic needs services.
• Serve on campus committees as requested.

Minimum Qualifications:

• Master’s Degree in Leadership, Higher Education, Student Development, or a related field.
• Two or more years of professional experience in student residence hall administration, student leadership development, or related experience supervising college student housing programs.
• Professional experience in a supervisory or management role.
• Knowledge and experience working with students, student leaders, campus residence life/housing programs, and student programs.
• Knowledge and experience working with college students in addressing basic needs such as housing insecurity.
• Excellent written and verbal communication skills, including making presentations.
• Demonstrate ability to collaborate well with others and function as a team member.
• Experience supervising and training staff and student employees.
• Experience working with and supporting the needs of diverse student populations. 
• Advanced knowledge of software applications, specifically MS Office suite, Word, Outlook, Excel, and PowerPoint
• Ability to create and maintain positive working relationships with diverse staff, faculty, and administrators across the college. 

Desirable Qualifications:

• Three or more years of residence hall management experience in higher education or property management.
• Demonstrates commitment to a philosophy of promoting student success.

Applications must be completed online and include the following attachments:

1. Cover letter addressed to the Screening Committee highlighting your ability to perform the responsibilities and competencies described in the job posting. 
2. Current resume/CV showing all educational and professional experience which demonstrates how you meet the minimum and any preferred qualifications. 
3.  Unofficial transcripts 

South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator

South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer /Title IX Coordinator, 360-596-5361, ssoto@spscc.edu, Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512;  South Puget Sound Community College is a smoke-free/drug free environment.

Salary : $76,000 - $78,000