What are the responsibilities and job description for the IT CUSTOMER SUPPORT TECHNICIAN - ENTRY position at South Puget Sound Community College?
Salary : $61,152.00 - $82,272.00 Annually
Location : Olympia Main Campus, WA
Job Type : Full-time
Job Number : 00018576
Division : Information Technology Services
Department : Information Technology(111)
Opening Date : 02 / 19 / 2025
Our Opportunity
SPSCC) seeks highly motivated and qualified candidates for the position of IT Customer Support Technician - Entry.
The IT Customer Support Technician supports the work of the College by providing technology support, both on a telephone and drop-in basis, to students, faculty, and staff. Technicians respond to technology questions and problems, troubleshooting problems with users and providing triage to appropriate escalation levels whenever necessary.
South Puget Sound Community College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its professional staff. A firm understanding of anti racist policy development coupled with the skills to eliminate barriers that harm underrepresented people is a college requirement. The students that we serve come from a variety of backgrounds. On average, 43% of SPSCC students are people of color. We strongly encourage members of the underrepresented groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
And if that isn't enough? We also offer :
- A healthy work / life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
- Fine dining in the , offering vegetarian, vegan, and gluten-free choices as part of our Culinary Arts and Baking & Pastry Arts programs
- The Clipper Coffee Corner serving Batdorf & Bronson coffee and a selection of delicious food items from our baking / culinary students
- A brand new
- FREE every 15 minutes to downtown Olympia and beyond
- FREE on our campuses - permits are not required
- On-campus
- which runs beneath our campus footbridge, provides year-round beauty and views of Chinook, Coho, and chum salmon pass through each fall
- Many walking paths that are marked and on nicely paved sidewalks
- SPSCC promotes wellness with a variety of different on campus
- Lots of activities with our , which are FREE for staff and faculty
- Many community events in the
- Employee Resource Groups (ERGs) that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally, and which affect their work at the College and their professional development. Current Employee Resource Groups include :
Staff and Faculty of Color (SFOC) ERG - an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
What You'll Do
The technician position performs consulting, programming, installation, maintenance, troubleshooting, and / or technical support for college technology users. The position uses established industry standards and innovative approaches to complete assignments and coordinate assigned projects. The position is part of the Information Technology Services (ITS) team and reports to the Client Services Director.
Classroom Instructional Computing and Multimedia - Works with faculty to determine instructional computing needs. Facilitates the setup, configuration, and installation of the determined solution within the standards of College classroom setups to ensure a stable computing environment. Installs and maintains standard, stable AV systems in classrooms, including projectors and audio systems.
General Desktop, Laptop, and Device Support & Troubleshooting - Works directly with staff to determine administrative computing needs. Responsible for deployment and testing of standard, stable computing images. Provides troubleshooting and support for all IT equipment, including servers, workstations, mobile devices, thin clients, printers, scanners, telephone, teleconference systems, and department-specific equipment and software, such as credit card readers, Testing solutions, and document imaging solutions.
Student Support - Works as part of a team to provide primary technical support for students in navigating the college's technology landscape.
Software Imaging - Responsible for deployment and testing of standard, stable desktop images to support classroom and administrative workstations.
Computer Rollouts - Works as part of a team to roll out new classroom or administrative workstations.
Qualifications You Possess
Minimum Qualifications :
Preferred Qualifications :
To Apply
To Apply
Top candidates will be notified directly to interview for this position. Selection will be based on the applicant's knowledge, skills, and abilities to perform the duties listed in this job posting as identified in the materials requested above. Applications with comments directing the reader to see attachments will be considered incomplete.
Veterans Preference Applicants who meet the minimum qualifications and are wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email it to sbutler-hill@spscc.edu with the job number for which they are applying in the subject line.
Background Check Condition of Employment Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a case-by-case basis and does not automatically preclude a candidate from employment.
Bargaining Unit
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees.
South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator
South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, Samantha Dotson, Executive Human Resource Officer / Title IX Coordinator, 360-596-5361, , Building 25, Room 220, 2011 Mottman Rd SW, Olympia, WA 98512; South Puget Sound Community College is a smoke-free / drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at (360) 596-5500.
A generous benefits package including medical, dental, vision, life insurance, long-term disability, retirement, and optional deferred compensation programs. The position is eligible to participate in the (DRS) retirement plan. Employees have the option to participate in two tax-deferred retirement investment programs. For health benefit information go to
COMPENSATION
Your paycheck is just part of your total compensation package, with an employee benefits package worth about 30% of your salary.
VACATION AND SICK LEAVE
Annual leave includes vacation, 11 paid holidays, and 12 days of sick leave. Additional leave may fluctuate as a result of the WFSE union bargaining agreement
For more benefits information please visit our website.
Describe your approach to collaboration and how you work in a culturally diverse groupto reach a common goal.
How do you respond in situations where you are interacting with people who aredifferent than you?
Required Question
Salary : $61,152 - $82,272
