Dedham Savings | South Shore Bank Locations, MA
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Job Type : Full-time
SUMMARY :
For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides the operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.
Reporting to the Business Systems Analyst Manager, the Business Systems Analyst II is responsible for working with business units to examine and support new and existing applications and processes, report common issues, evaluate system performance, and recommend new systems and procedures. Collaborates with team members, key business contacts, and information technology partners to determine the best approach for utilizing technology in various business units. With minimal supervision, this position must be able to provide escalated systems support, guide junior analysts, assist and / or lead low-med complex systems. Evaluate and implement potential solutions and document results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administers applications, including design, application configuration, and user management.Serves as primary liaison between business units, vendors, and the technology team working closely with the application / vendor owner.Leads and collaborates with application / vendor owner to manage vendor relationships from a technology support and coordination standpoint.Reviews and manages vendor communications on enhancements, upgrades, changes, and system outages for systems that they manage.Responsible for opening change tickets for system updates with the vendor and following the internal Change Control Process.Collaborates with business units and project team for creating, executing, and validating user acceptance test (UAT) scripts for application changes, upgrades, and newly implemented systems.Proactively works with business units to identify potential efficiency and automation opportunities within the applications they manage.Collaborates with business units to document process and workflow diagrams.Proactively works with the project management team to assist in defining business requirements. Also, provides the Project Manager with any additional task they feel needs to be added to the project plan.Assists business units in creating and updating standard operating procedures and ensures that the IT Team is informed and versed in system support.Partners with vendors to support business unit to address questions and resolve issues associated with applications that are currently in use or newly implemented.Provides escalated support for business unit applications.Resolves application support tickets within the SLA timelines. Ensuring that KPIs are met.Reviews issues with business unit(s). Uses root cause analysis to identify the issue and when escalation to the vendor is needed.Provides application support ticket reports, such as updates, status, and resolution information, to business units.Participates in application user groups for applications that they manage.Participates in business continuity exercises ensuring recovery time objectives (RTOs) and recovery point objectives (RPOs) are met.Adheres to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.May be required to be available off-hours to minimize business impact of system upgrades, implementations, and tier 1 system issues. This may include system outages, business continuity, and other critical business issues and interruptions.SECONDARY / RESPONSIBILITIES
None
SUPERVISORY RESPONSIBILITIES
Additional responsibilities to guide BSA I
QUALIFICATIONS
Bachelor’s degree from a four-year college or university; or a minimum of 2-5 years of related experience and / or training, specifically in information technology, project management, or equivalent combination of education and experience. Banking industry experience preferred.Operates with a significant amount of independence and is known as a reliable and knowledgeable resource.Influencing and change management skills, capable of working at all levels of the organization.Advanced Microsoft Office experience, including Microsoft Outlook, Teams, Project, Excel, Visio, PowerPoint, and Word, preferred.Able to work through issues, developing creative solutions and escalating when appropriate.Excellent verbal and written communication skills, analytical thinking, collaboration, and adaptability.Willingness to be mentored and to work under supervision of BSA III.Willingness to mentor BSA I on small, non-complex tasks.LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and
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