Dedham Savings | South Shore Bank Locations, MA
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Job Type : Full-time
SUMMARY :
As locally managed banks, Dedham Savings and South Shore Bank are driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses, and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Child Care Subsidy, Retirement, Life Insurance, and many other benefits.
Reporting to the Chief Technology Officer, the IT Operations Specialist is responsible for ensuring IT best practices are implemented and maintained for overall IT effectiveness. Identify and implement IT process improvements based on ITIL, where applicable. Oversee incident / problem management, change management, IT asset inventory, and other IT processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Providing ownership and oversight of the change management process. Defining the standards and guidelines and chairing the change control committees. Approving, documenting, communicating, and tracking changes and change control schedules.Providing ownership and oversight of the IT asset inventory process. Ensuring the inventory stays up to date through periodic reconciliations.Managing the IT asset lifecycle, ensuring that assets are on-boarded, tracked, and decommissioned under defined standards. Ensuring inventory changes are made in a timely manner and managing the planned end of support for assets.Managing the patch implementation process based on the organizations’ patch management standards ensuring the IT team is patching in a complete and timely manner. Monitoring patching levels to ensure compliance. Documenting actions and communicating activities proactively to the team.Retrieving and reviewing infrastructure reports and action alerts related to system availability and performance (ex. storage capacity, processor utilization, memory usage, virtual environment alarms, replication, backup). Following up with the IT team on remediation efforts.Identifying and compiling reporting from systems, including bandwidth reports and usage on data / voice lines to identify potential shortfalls in bandwidth or excessive usage. Documenting actions and compiling capability and availability metrics for reporting purposes.Managing the problem management process. Ensuring problems are documented, monitored, and remediated through root cause analysis.Monitoring the incident and problem management processes, looking for opportunities for knowledge sharing and training.Developing, compiling, and presenting operational metrics related to systems, applications, and processes within the IT environment.Participating in the development and management of risk assessments related to infrastructure, applications, and processes.Assuring the accuracy of hardware and software license inventory including infrastructure applications, maintenance agreements, and support plans.Providing project support for projects servicing all areas of IT.Adhering to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
Bachelor’s degree from a four-year college or university or at least 2-4 years of related experience and / or training (technical background in information systems management).Intermediate knowledge of information technology processes and industry best practices including Information Technology Infrastructure Library (ITIL), administering applications, including design, application configuration, and user management.Knowledge of banking products and terminology.Mastered skills in application support, information technology operations, voice, and data communications, troubleshooting techniques, and user and software support.Willingness to gain new knowledge and technical skills.Exceptional verbal, written, and interpersonal communication skills.LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to
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