What are the responsibilities and job description for the IT Operations Specialist II position at South Shore Bank?
Job Type
Full-time
Description
SUMMARY :
As locally managed banks, Dedham Savings and South Shore Bank are driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Child Care Subsidy, Retirement, Life Insurance and many other benefits.
Reporting to the Chief Technology Officer, the IT Operations Specialist is responsible for ensuring IT best practices are implemented and maintained for overall IT effectiveness. Identify and implement IT process improvements based on ITIL, where applicable. Oversee incident / problem management, change management, IT asset inventory, and other IT processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Providing ownership and oversight of the change management process. Defining the standards and guidelines and chairing the change control committees. Approving, documenting, communicating, and tracking changes and change control schedules.
- Providing ownership and oversight of the IT asset inventory process. Ensuring the inventory stays up to date through periodic reconciliations.
- Managing the IT asset lifecycle, ensuring that assets are on-boarded, tracked, and decommissioned under defined standards. Ensuring inventory changes are made in a timely manner and managing the planned end of support for assets.
- Managing the patch implementation process based on the organizations' patch management standards ensuring the IT team is patching in a complete and timely manner. Monitoring patching levels to ensure compliance. Documenting actions and communicating activities proactively to the team.
- Retrieving and reviewing infrastructure reports and action alerts related to system availability and performance (ex. storage capacity, processor utilization, memory usage, virtual environment alarms, replication, backup). Following up with the IT team on remediation efforts.
- Identifying and compiling reporting from systems, including bandwidth reports and usage on data / voice lines to identify potential shortfalls in bandwidth or excessive usage. Documenting actions and compiling capability and availability metrics for reporting purposes.
- Managing the problem management process. Ensuring problems are documented, monitored, and remediated through root cause analysis.
- Monitoring the incident and problem management processes, looking for opportunities for knowledge sharing and training.
- Developing, compiling, and presenting operational metrics related to systems, applications, and processes within the IT environment.
- Participating in the development and management of risk assessments related to infrastructure, applications, and processes.
- Assuring the accuracy of hardware and software license inventory including infrastructure applications, maintenance agreements, and support plans.
- Providing project support for projects servicing all areas of IT.
- Adhering to the Bank's privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
KEY POINTS
The Banks are committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.
At the Banks, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.
EOE / F / M / Vet / Disabled
Salary Description
72k - $95.5k annually
Salary : $72,000 - $95,500
