What are the responsibilities and job description for the PBX Operator position at South Shore Harbour Resort?
Summary:
Under the direction of the Director of Rooms; the PBX Operator is responsible for answering incoming calls to the resort and must have multitasking skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel and should direct and transfer calls to the appropriate recipient.
Essential Functions:
1. Handles all incoming phone inquiries in a professional and efficient manner
2. Speaks to the guests, listens to their requests, and follows through with their requests
3. Remains calm and answers phones in a timely manner according to hotel standards.
4. Gives thorough directions to the hotel for inquiring guests
5. Can answer questions regarding specials, packages, events, etc.
6. Effectively and efficiently transfers calls as appropriate.
7. Uses the two-way radio to communicate with the Manager on Duty, Guest Services, and Security
Competencies:
1. Personal Effectiveness/Credibility
2. Thoroughness
3. Collaboration Skills
4. Communication Proficiency
5. Customer Service Skills
6. Professionalism
Preferred Education and Experience:
1. Customer Service Experience- Preferably PBX or Switchboard experience
2. Prefered hotel industry experience
Job Type: Full-time
Pay: $12.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $12
