What are the responsibilities and job description for the Applications Analyst/ Epic Willow position at South Shore Health?
Job Description Summary
The Applications Analyst, specific to Willow, plays a crucial role in supporting and maintaining the hospital's information systems. This position is responsible for providing technical assistance to end-users, troubleshooting application-related issues, and ensuring the seamless operation of critical healthcare applications. The successful candidate will possess strong analytical and problem-solving skills, along with a deep understanding of healthcare information systems.
Job Description
Responsibilities
- Design, build, testing, installation and support of software applications utilized by pharmacy departments.
- Leads project activities for software analysis and design, problem solving, application and system installation and implementation, and working with multi-disciplinary teams
- Formulates system scope and design objectives through analysis and research to configure vendor-maintained systems or develop or modify in house systems
- Acts as a liaison with all areas of the hospital that utilize the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation
Skills & Abilities
- Excellent written, verbal, and interpersonal communication skills
- Proficient knowledge of web-based technologies, processes, and analytics
- Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support)
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers
- Basic knowledge of standardized improvement methodologies
- Proficiency in Microsoft Office including Word, Excel, and Power Point required
Qualifications
- BS in Computer Science or related field preferred
- 3 years of professional application development experience, including proven project management experience, both leading and participating on project teams from initiation through successful implementation and acceptance of application changes
- Experience supporting healthcare software applications and their integration with Enterprise Health Records
- Experience with Epic Willow required.
- Knowledge and experience with health care information systems or knowledge of processes and workflows common in physician practices across varied specialties combined with advanced computer skills
- Understanding of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications
- Analytical and technical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems
