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Billing Customer Service Coordinator

South Shore Health
Medina, OH Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025

Job Title : Billing Customer Service Coordinator

Location : South Shore Hospital, Southeastern Massachusetts

Job Summary :

We are seeking a skilled Billing Customer Service Coordinator to join our Patient Accounts team. As a key member of our team, you will provide support for all billing activities and interact with patients to resolve inquiries.

Duties and Responsibilities :

  • Payment Arrangements : Assist patients in setting up payment plans and resolving outstanding balances.
  • Credit Card Transactions : Process credit card payments and reconcile accounts.
  • Billing Inquiries : Research and respond to patient inquiries regarding their accounts.
  • Communication : Collaborate with hospital staff to ensure accurate and timely communication with patients.
  • Confidentiality : Maintain confidentiality when handling sensitive patient information.

Requirements :

  • Education : High School diploma (Associate or Bachelor's degree preferred)
  • Experience : Prior customer service experience, particularly in a healthcare setting
  • Skills : Excellent written and verbal communication skills, ability to work independently, and proficiency in MS Office suite
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