What are the responsibilities and job description for the Nursing Support Specialist position at South Shore Health?
The Nursing Support Specialist provides critical support to the nursing team, ensuring seamless patient care and operational efficiency. Key responsibilities include:
- Patient Experience
- a. Develop and maintain positive relationships with patients, families, and caregivers.
- b. Respond promptly to patient requests, resolving issues and concerns in a timely and professional manner.
- c. Collaborate with nursing staff and interdisciplinary teams to deliver comprehensive care plans.
- Technology
- a. Utilize electronic health records and other software applications to streamline clinical workflows.
- b. Troubleshoot technical issues and escalate problems to IT support as needed.
- Orders/Admission/Discharges/Transfer of Patients
- a. Process orders and notifications for pharmacy and other departments.
- b. Update patient records and verify information accuracy.
- c. Facilitate smooth transitions between shifts and departments.
- Unit Workflow
- a. Coordinate unit activities, prioritize tasks, and manage time effectively.
- b. Maintain accurate records and reports, ensuring data integrity and confidentiality.
- c. Participate in quality improvement initiatives and contribute to a culture of excellence.
- Supplies/Services
- a. Order supplies and equipment as needed, collaborating with operations supervisors and procurement teams.
- b. Manage inventory and maintain an organized workspace.
- Safety/Quality Awareness
- a. Prioritize patient safety and well-being, adhering to established protocols and guidelines.
- b. Promote a culture of transparency, accountability, and continuous improvement.
- c. Stay informed about regulatory requirements, best practices, and industry developments.
- Professional Development
- a. Engage in ongoing education and training to enhance skills and knowledge.
- b. Share expertise and experiences with colleagues, fostering a culture of collaboration and growth.
We're seeking a dedicated and detail-oriented individual to join our team as a Nursing Support Specialist. As a key member of the nursing team, you will play a vital role in delivering exceptional patient care and contributing to a culture of excellence.
