What are the responsibilities and job description for the Supervisor, Frontline - Patient Access position at South Shore Health?
Job Description Summary
Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.
Job Description
1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.
a - Is a content expert for Patient Registration services.
2 - Manages Human Resources.
a - Conducts timely work performance evaluations (annual).
b - Recommends hiring,/termination of employees.
c - Manages performance using coaching, counseling and corrective actions.
d - Staffs to budget.
e - Manages appeal process for time off.
f - Understands and can interpret hospital policy and procedures for staff.
3 - Develops staff.
a - Provides initial orientation for new staff members.
b - Monitors and provides feedback regarding department standard goals
c - Works collaboratively with training coordinators regarding employee needs/competencies.
d - Assures crosstraining of employees to function in all areas of the department/unit.
e - Conducts monthly staff meetings cascading information to employees in a timely manner.
f - Insures that staff is provided adequate time for participation in meetings/inservices.
4 - Technology – Embraces technological solutions to work processes and practices.
a - Able to function using department computer programs.
b - Can manage payroll (API) on line.
c - Is able to do a HRAF on line
d - Can create a job requisition on line
e - Can use the Absence Database and determine when follow-up is needed.
f - Can use Aces Database
g - Directs downtime procedures
h - Able to function using Microsoft products.
5 - .Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
a - Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red).
b - Adheres to universal precautions and respiratory etiquette guidelines.
c - Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.
6 - Leadership Standards
a - Develops a Personal Action Plan.
b - Submits 90 day plans and outcomes within specified time frames
c - Attends 40 hrs of leadership development and training per year.
d - Maintains one efficiency for team/unit per year.
Minimum Education - Preferred
Two (2) years of college preferred; Bachelors degree preferred
Minimum Work Experience
Minimum of five (5) years of progressively responsible experience preferred.
Three to five (3-5) years of Patient Registration experience preferred.
Required additional Knowledge, and Abilities
Knowledge of the hospital's information system Good Interpersonal skills Strong communication skills
