What are the responsibilities and job description for the Customer Service Representative position at South Shore Insurance Underwriters?
The Insurance Customer Service Representative (CSR) interacts with customers and as a liaison with the Insurance Producer, providing responses to inquiries about obtaining coverage, handling, and resolving complaints, and servicing new and existing accounts. Performs routine and moderately complex clerical, administrative and support functions.
Please complete the survey when applying for the position: https://surveys.cultureindex.com/s/g0URjzMxho/112847
Responsibilities & Duties
• Processing retail agency communication to provide customers the highest level of service and obtain information on account questions
• Preparing and submitting applications to retail agents for binding of new and renewal business
• Entering new and renewal business binding into the company management system, AMS360
• Executing endorsements (policy changes) and cancellations, following guidelines presented in training
• Supporting the retail team by completing additional tasks as needed, including but not limited to inspection report processing and policy auditing
• Organizing and working with detailed records, maintaining updated files for each insured
• Maintaining exemplary customer service rapport by quickly and effectively addressing any needs
• May perform other duties as assigned for the good of clients and the team
REQUIREMENTS
Education & Experience
• High school Diploma or Equivalent, College Degree Preferred
• Minimum two years customer service experience; education may be substituted for required experience
• Working knowledge of Windows PC, Microsoft Word, Outlook and Excel is required
Knowledge, Skills & Abilities
• Communicates in detail when conveying technical information and preparing written correspondence in a clear and concise manner
• Tactfully navigates stressful or difficult situations
• Responds to inquiries in a timely and professional manner
• Possesses excellent service skills and the ability to effectively interact with others
• Employs strong organization skills and the ability to plan, control and coordinate activities
• Develops an understanding of and follows business practices
• Offers alternative recommendations to issues within the area of functional responsibility
• Thrives in a team environment and positively influences others by actions and example
Physical Requirements
To perform this job successfully, an individual must possess the physical ability to satisfactorily perform each essential function. Specific abilities include:
• Ability to sit or stand for extended periods of time
• Ability to repetitively use fingers and hands
• Ability to look at and read computer monitors for extended periods
EEOC Statement
South Shore Insurance Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SSIA, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
South Shore Insurance Companies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of South Shore Insurance Companies employees to perform their job duties may result in discipline up to and including discharge.
Salary : $15 - $18
