What are the responsibilities and job description for the Delivery Captain position at South Shore Marine?
POSITION SUMMARY
A Captain is a crucial touch point between our customers and the business and he or she works with our customers to ensure an understanding of overall boat operations and services. A successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties (Most Important to Least Important)
Delivers boats to customer location, boat ramp, boat shows, marinas or other destinations as needed.
Properly explains features and provide thorough orientation to customers upon delivery.
Demonstrates additional boating merchandise i.e., aftermarket electronics and navigational equipment.
Coordinates with the Team to establish delivery date to customer and arranges delivery of boat to the specified location.
Services boat with fuel and assists in casting off and tying up boat.
Performs minor engine and systems repairs and adjustments as needed.
Conducts periodic training classes to help reinforce our customers boating passion.
Demonstrates boats on the water, at off-site events and in the showroom as needed.
Professionally support customer events including, but not limited to Slipaways, Rendezvous, etc.
Trains the Team on boat handling and safety, as needed.
Completes minor preventive maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteries.
Other duties as assigned.
SKILLS
- Timeliness and effectiveness of problem resolution
- Timeliness and completeness of delivery
- Very organized
- Team Player
- Self-Starter
QUALIFICATIONS / REQUIREMENTS
- MUST HAVE CAPTAIN'S LICENSE.
- Demonstrates advanced Seamanship skills.
- High School Diploma or equivalent
- At least two years’ experience in marine industry
PHYSICAL DEMANDS
Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.
C=Constantly
F=Frequently
O=Occasionally
R=Rarely
(5-8 hrs. /shift)
(2-5 hrs. /sift)
(Up to 2 hrs. /shift)
(Not regular part of job)
Physical Activities
Remaining in a stationary position, often standing or sitting for prolonged periods
F
Repeating motions that may include the wrists, hands and/or fingers
F
Moving about to accomplish tasks or moving from one worksite to another
F
Operating motor vehicle
F
Communicating with others to exchange information
C
Assessing the accuracy, neatness and thoroughness of the work assigned
F
Hearing
C
Talking
C
Seeing
C
Eye/Hand/Foot Coordination
F
WORK ENVIRONMENT
How would you best describe the environmental demands for this position? (Check only one)
Environmental Conditions
No adverse environmental conditions expected
Poor ventilation
Hazardous conditions
X
Small and/or enclosed spaces
Noisy environments
How would you best describe the physical demands for this position? (Check only one)
Physical Demands
Sedentary work that primarily involves sitting/standing
Light work that includes moving objects up to 20 pounds
Medium work that includes moving objects up to 50 pounds
Heavy work that includes moving objects up to 100 pounds or more
This position operates exclusively in an indoor office environment with controlled temperatures. (N)
DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
