Customer Service Associate

As our Customer Service Associate, you will use a lead-based system to meet with our client's customers. The primary objective of each Customer Service Associate is to have superior customer interaction and to meet with customers who are eligible for our client's services, qualify them for specific wireless devices they are looking for, recommend and promotions or upgrades, and close the sales order. Our Customer Service Associates will be hospitable, professional, understanding, and active listeners.

Customer Service Associate Responsibilities:

• Work with fellow team members within the customer service and sales department to set attainable customer outreach and acquisition targets
• Enforce our company values and exemplify them through every interaction between you and a customer, fellow team member, and client
• Process all sales orders when working with customers in a professional manner
• Follow all CDC and client guidelines and mandates while working with customers. Your safety and the customer’s are our top priority, and we will not compromise that
• Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
  
  

Our Customer Service Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Customer Service Associate will receive hands-on training to become an expert in…

• The products and services available
• Market demographics
• Consultative sales techniques
• Account activation, delivery methods, and installation details
• Proper compliance procedures and handling of confidential customer information
• And more!
  
  

Customer Service Associate Qualifications

• Experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills
• Take pride in your achievements and embrace challenges
• Excellent communication skills to be able to work with customers daily
• Are results-focused with the ability to problem solve
  
  

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