What are the responsibilities and job description for the Wireless Customer Experience Specialist position at South Shore Marketing?
Company Overview
At South Shore Marketing, we pride ourselves on delivering exceptional results for our clients. Our team is dedicated to providing top-notch marketing, sales, branding, promotions, and advertising services that exceed client expectations.
Job Description
We are seeking a highly motivated Wireless Customer Service Representative to join our team. This role will play a critical part in advancing our clients' mobile wireless sales efforts within the telecommunications industry. As a Wireless Customer Service Representative, you will be responsible for educating customers about technology and the services of our clients, increasing brand awareness, developing customer acquisition strategies, and creating transformational customer experiences.
Key Responsibilities:
Qualifications:
We are looking for individuals with 1-2 years of experience in retail, sales, marketing, or customer service. You should possess excellent listening, consultation, negotiation, and presentation skills. A strong focus on exceeding customer expectations and self-motivation with a results-oriented approach are essential qualities for this role.
Benefits:
We offer a flexible schedule, full-time positions, and GREAT opportunities for college students. Our compensation package includes great weekly pay, hourly base pay plus uncapped incentives and bonuses. We also provide competitive pay and entry-level positions with no experience required, as we offer paid training.
At South Shore Marketing, we pride ourselves on delivering exceptional results for our clients. Our team is dedicated to providing top-notch marketing, sales, branding, promotions, and advertising services that exceed client expectations.
Job Description
We are seeking a highly motivated Wireless Customer Service Representative to join our team. This role will play a critical part in advancing our clients' mobile wireless sales efforts within the telecommunications industry. As a Wireless Customer Service Representative, you will be responsible for educating customers about technology and the services of our clients, increasing brand awareness, developing customer acquisition strategies, and creating transformational customer experiences.
Key Responsibilities:
- Communicate with customers to understand their needs and suggest suitable products or services
- Demonstrate and explain service and device feature functionality, billing procedures, and equipment usage
- Answer customer questions regarding product pricing, availability, features, and benefits
- Resolve customer issues and escalate when necessary to ensure customer satisfaction
- Increase sales and market share through assigned and newly generated accounts
Qualifications:
We are looking for individuals with 1-2 years of experience in retail, sales, marketing, or customer service. You should possess excellent listening, consultation, negotiation, and presentation skills. A strong focus on exceeding customer expectations and self-motivation with a results-oriented approach are essential qualities for this role.
Benefits:
We offer a flexible schedule, full-time positions, and GREAT opportunities for college students. Our compensation package includes great weekly pay, hourly base pay plus uncapped incentives and bonuses. We also provide competitive pay and entry-level positions with no experience required, as we offer paid training.
