What are the responsibilities and job description for the Vehicle Exchange Manager position at South Shore Subaru?
Join Our Team at South Shore Subaru – A Proud Member of VIP Automotive Group!
South Shore Subaru is part of the VIP Automotive Group of Long Island, recognized for its exceptional leadership and commitment to providing a customer-first experience. We offer a collaborative and professional work environment, ongoing training, and the opportunity to grow your career with one of Long Island's most successful auto groups.
At VIP, our purpose is clear — to create outstanding value and memorable experiences for every customer. Our team members are empowered to deliver exceptional service while advancing their careers through hands-on training and internal growth opportunities.
Learn more about South Shore Subaru and the VIP Automotive Group:
VIP Automotive Group
Vehicle Exchange Manager
Full-Time Opportunity
Monday – Friday with Weekend Availability
Earning Potential: $75,000 - $120,000 per Year (Including Bonuses and Commission)
Position Overview:
We are seeking a motivated and customer-focused Vehicle Exchange Manager to join our team. In this role, you will act as a liaison between customers and the dealership while their vehicles are being serviced. Your primary responsibility will be to discuss customers' vehicle needs, provide upgrade opportunities, and manage the entire exchange process.
If you have a passion for helping customers, strong leadership skills, and a talent for sales, this is an excellent opportunity to thrive in a dynamic automotive environment.
Key Responsibilities:
Serve as the primary point of contact for customers during their service visit, discussing their vehicle needs and exploring upgrade options.
Appraise eligible vehicles for trade-in opportunities or purchases.
Educate customers on available options through the Vehicle Exchange Program.
Generate appointments through proactive outbound calls.
Track all customer interactions, sales progress, and follow-ups using Vin Solutions.
Produce and distribute 10 personalized information packets daily for customers.
Collaborate with the Sales Team to facilitate smooth vehicle exchanges.
Work closely with the Used Car Department to understand vehicle demand for appraisals.
Guide customers through financial paperwork and ensure a seamless transaction.
Conduct thorough follow-ups with customers after the exchange to ensure satisfaction.
Provide regular reporting to General Management on department performance.
Continuously build and maintain relationships with customers, ensuring an exceptional experience.
Qualifications:
Proven ability to provide exceptional customer service and build lasting relationships.
Strong follow-up and organizational skills.
Experience in vehicle appraisals and a solid understanding of the current automotive market.
Excellent communication, leadership, and management skills.
Self-motivated, results-driven, and able to work independently.
Previous automotive sales or retail experience is preferred.
Bilingual skills are a plus.
Compensation:
Base Salary Commission Bonuses
Total Earnings Potential: $75,000 - $120,000 per year (inclusive of commission and bonuses)
Benefits:
Medical and Dental Insurance
401(k) Retirement Plan
Employee Discounts on Vehicles, Parts, and Service
Paid Time Off
Supplemental Benefits (Short-Term & Long-Term Disability, Supplemental Life Insurance)
Employee Recognition Programs
Opportunities for Career Advancement
Professional Development Assistance
Retirement Plan
Schedule:
Monday – Friday
Weekend Availability Required
Ready to take your career to the next level? Join the South Shore Subaru team and become part of the VIP Automotive Group family! Apply today!
Salary : $75,000 - $120,000
