Veterinary Technician (CVT)

• Maintain and uphold the core values and mission statement of MVP.
• Performs all functions related to the Licensed Veterinary Technician job description.
• Maintain inventory and maintenance of pharmaceuticals, equipment, and supplies.
• Maintain knowledge of preventative healthcare recommendations to answer client questions, provide education on vaccines, flea, and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as dental cleaning, senior wellness, spay and neutering, and boarding.
• Educate clients and team members on products and medications sold including dietary products and answer questions regarding product purchase/use.
• Assist in all aspects of hospital performance which includes but not imited to answering phones, scheduling appointments, client callbacks, prescription requests, etc. Veterinary Policies/Procedures/Equipment

• Must be able to conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
• Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
• Genuinely enjoys working with animals and can deal with them even when they are stressed, ill or in pain.
• Ability to stay calm and efficient during a medical crisis.
• Ability to give SQ, IM, and IV injections.
• Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs.
• Knowledge of the common anesthesia and recovery states and the ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
• Knowledge of heartworm and external parasite preventatives to promote client education and sales.
• Ability to properly extubate, monitor temperature, and recover patients from anesthesia.
• Ability to navigate the practice management software addressing concerns and providing technical support to all departments.
• Writing skills are effective, efficient, and able to clearly state the objective.
• Computer knowledge is required. Comfortable with Word, IOS, Windows, practice management software, and use of communication tools such as marketing programs and email.
• Excellent communication skills
• Ability to meet deadlines and exceed expectations.
• Strong communication, leadership, and motivational skills. Has the ability to effectively solve problems dealing with team member conflict to personnel issues and performance. Has the ability to direct, guide, and assist a group of individuals.
• Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Working alongside practice manager to address negative feedback on NPS and celebrate positive feedback.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Perform or oversee routine maintenance on equipment and determine when and what kind of maintenance is needed.
• Knowledge of the procedures used for receiving, treating, and scheduling patients, ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits:

• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits:

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• State license reimbursement
• VTNE exam fee reimbursement
• Continuing education allowance
• Uniform allowance
• Ability to join our VetCor Techlife Facebook group of over 800 veterinary technicians company-wide

Lifestyle Benefits:

• Six paid holidays
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values at South Side Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.