Customer Service Representative

The goal of the Customer Service Representative (CSR) is to address and solve problems. The CSR is responsible for interacting with customers and staff via phone, text, chat, email or in-person to provide efficient and effective customer service to ensure customer satisfaction and to create a win-win situation for the customer and the company. This primarily involves listening to the customer, taking the information provided about the problem and finding a solution to replace the product or improve service.

Required: All applicants must complete the following Culture Index survey in order for your application to be complete. Thanks! https://go.cultureindex.com/p/Zgnsz9Tr3H6kV

Core Responsibilities:

• Interact with Cooperative customers via emails, text, chat, phone, or in-person to effectively address their requests in a timely manner.
• Resolving customers’ concerns promptly to ensure resolution and satisfaction.
• Accurately manage customer accounts and enter orders efficiently and accurately.
• Maintain records of interactions with the customers in customer database.
• Educating new and existing customers about South Slope services and promotions.
• Perform necessary follow-ups to complete customer orders.
• Perform other duties as assigned.

Skills and Qualifications:

• Strong communicator with excellent interpersonal and written communication skills.
• Ability to prioritize and multi-task in a dynamic and changing environment in order to meet deadlines.
• Self-motivated, self-driven, and autonomous.
• Ability to maintain a positive attitude and professional demeanor, that will represent South Slope positively.
• Adaptable to customer needs, concerns, and personality types.
• Strong problem-solving and critical thinking abilities.
• Proficient in basic computer skills and can learn new software.
• Strong time management skills.

Experience/Education:

• High school diploma or equivalent required.
• Working experience with computer/data entry and telephone in a business setting required.
• Customer service experience both in person and on the phone preferred.
• Telecom experience preferred.

Work Environment:

Must be able to work in an office setting while interacting with customers/peers. Must have the ability to stand and sit continuously. Must be able to operate office equipment including a computer/laptop, calculator, fax machine, scanner, telephone, etc. This job is completely in-person.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Work Location: In person