Service Writer/Dispatcher

Job Summary
We are seeking a dedicated and organized Service Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating service operations, ensuring efficient communication between customers and our mechanics. This position requires strong multitasking abilities and a keen understanding of vehicle maintenance and repair processes, including air brake systems, shocks, struts, and oil changes.

Responsibilities

• Schedule and dispatch service appointments efficiently to maximize productivity.
• Communicate with customers to understand their vehicle issues and provide timely updates on service status.
• Collaborate with mechanics to align service capabilities with customer needs.
• Assist in upselling additional services based on customer requirements and vehicle condition.
• Maintain accurate records of service requests, completed jobs, and customer interactions.
• Utilize auto estimating tools to provide customers with accurate service quotes.
• Monitor the progress of ongoing jobs and adjust schedules as necessary to accommodate changes or delays.
• Ensure all safety protocols are followed during service operations.

Experience

• Previous experience in a dispatcher role or similar position within the automotive industry is preferred.
• Familiarity with vehicle maintenance practices including air brakes, shocks, struts, and oil changes is highly desirable.
• Strong sales skills with the ability to upsell services effectively.
• Excellent communication skills to interact professionally with customers and team members.
• Proficiency in using dispatch software or relevant technology for scheduling and record keeping.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Join our team as a Service Dispatcher and contribute to delivering exceptional service while enhancing your skills in the automotive field!

Job Type: Full-time

Pay: $16.68 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Experience:

• Dispatching: 3 years (Required)
• Service writing: 2 years (Required)

Ability to Commute:

• Lewisville, TX 75056 (Required)

Ability to Relocate:

• Lewisville, TX 75056: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $30