What are the responsibilities and job description for the Customer Service Representative (CSR) with ServiceTitan Experience position at South Tacoma Glass Specialists?
Job Overview
.About Us:
South Tacoma Glass & Window Specialists is a leading provider of Glass Replacement committed to delivering exceptional customer experiences. We pride ourselves on our dedication to quality service and our ability to create lasting relationships with our clients. As we continue to grow, we are looking for a motivated and enthusiastic Customer Service Representative to join our team
Job Description:
We are seeking a Customer Service Representative with experience using ServiceTitan to help us provide outstanding service to our customers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for problem-solving. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth customer journey.
Responsibilities
- - Provide exceptional customer service through various channels (phone, email, chat) using ServiceTitan.
- Assist customers with inquiries regarding services, scheduling, billing, and technical support.
- Resolve customer issues promptly and effectively while maintaining a positive attitude.
- Utilize ServiceTitan to manage customer accounts, schedule appointments, and track service requests.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in ServiceTitan.
- Identify opportunities for process improvements and suggest enhancements to the customer experience.
Qualifications:
Qualifications:
- Proven experience in customer service, ideally in a related industry.
- Proficiency in ServiceTitan is a must.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and empathy.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with CRM software and other customer service tools is a plus.
What We Offer:
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and dynamic work environment.
How to Apply:
If you are passionate about delivering excellent customer service and have experience with ServiceTitan, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience to accounting@southtacomaglass.com with the subject line "CSR Application
South Tacoma Glass & Windows is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to hearing from you!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Lakewood, WA 98499 (Preferred)
Ability to Relocate:
- Lakewood, WA 98499: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $25
