International Student Advisor

SUMMARY: Responsible for providing a high level of customer service and detail while managing the admissions process and immigration support for the international student population of the campus, compliant with the Student Exchange and Visitor Program (SEVP) and institutional policies, and consistent with the highest ethical standards.  Incumbent will oversee the prospective international student’s successful matriculation through the admissions and immigration process, maintain new and enrolled students’ records in SEVIS, serve as a Designated School Official (DSO), provide international student advising, and deliver programs to assist with assimilation to the United States, academic support, and personal/professional enrichment.  This position serves direct entry and transferring International students, and will be expected to work outside of regular business hours to serve students with global time differences. Hybrid/Remote and must be flexible with working hours to accommodate international students.      KEY JOB ELEMENTS: Provide admissions services including application processing, collection and submission of documents for Basis of Admission; ensure accepted students have timely access to letters of acceptance Assist students in preparation of documents for initial I-20 to be submitted to the Department of Homeland Security (DHS) agencies or a US consulate Advise and counsel prospective international students concerning programs of study, admissions criteria of the University, cost, immigration, and other relevant topics, through the delivery of interviews, information sessions, e-mail, newsletters, and other means of communication.   Nurture prospective students between application and the start of classes to meet or exceed enrollment goals. Maintain accurate records in the Student Information System and SEVIS; audit records to ensure compliance of new and current students in the databases Provide forecasts and updates on enrollment metrics Interface with IT, marketing, and recruitment agents abroad to facilitate enrollment activities and generate prospective student applications Conduct the initial and ongoing registration of international students in SEVIS; ensure SEVP compliance with regulations as enrolled students’ progress through the program of study to graduation and practical training Provide orientation programs and services specific to adjusting to the American culture, integrating into the campus and local community, maintaining status, planned travel, CPT/OPT, and other programs or services that support international student success pre-arrival, post-arrival, and as an active student Produce and update publications, forms, announcements and newsletters on a regular basis for prospective and currently enrolled students Provide training for faculty and staff to better support the international student and understand multicultural traditions and issues  Participate in educational and professional development activities provides by the University, SEVP, Field Representatives and external training opportunities Other duties as assigned JOB REQUIREMENTS: Bachelor’s degree in counseling, social work, international/multicultural affairs, or a related field Three years’ experience in admissions, advising, or student support services, preferably in a post-secondary environment One-year experience with international student recruitment Working knowledge of regulations for nonimmigrant students studying in the United States Excellent written and verbal communication Strong interpersonal skills with student and faculty populations Exceptional customer service, student centered approach while acting with urgency to process student applicants in a timely manner Strong problem solving and organizational skills, and attention to detail Expertise with MS Office, software packages (student information systems and/or CRM systems), and systems for reporting features Work effectively as a team member to ensure department goals are met Manage multiple tasks and meet deadlines Understand multicultural and student development issues in post-secondary education Work independently, demonstrating strong time management Consistently work outside of regular business hours to accommodation global time differences Travel for trainings or off campus events   ENVIRONMENT:                                                                                                       The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.   While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference, and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.                                                                               South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.