Head of Quality and Training

At  South West Water  we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Are you an experienced and driven Quality and Training specialist wanting to work for a FTSE250 company? Are you looking for an opportunity to drive innovative and measurable training in our dynamic Customer Service Directorate? We currently have an opportunity for an experienced and driven Head of Quality and Training to join our Customer Service Directorate in either Exeter, Bristol or Redhill. You will receive a competitive salary   plus a generous car allowance and excellent benefits package. About the role : The Head of Quality and Training is responsible for developing and implementing the quality assurance framework and training programs in Customer. This role ensures that processes, standards, and training initiatives enhance operational efficiency, improve customer experience, and ensure compliance with industry regulations and company policies.

What you'll be doing :

• Developing and executing a comprehensive quality assurance strategy aligned with business objectives.
• Establishing and maintaining quality standards, ensuring compliance with regulatory and company guidelines.
• Designing and implement training programs to enhance employee skills and knowledge.
• Monitoring and assessing the effectiveness of quality and training initiatives, making data-driven improvements.
• Leading and managing a team of quality assurance and training professionals.
• Conducting audits, quality assessments, and feedback sessions to drive continuous improvement.
• Collaborating with stakeholders to identify training needs and ensure alignment with company goals.
• Overseeing the creation of training materials, e-learning modules, and development programs.
• Staying updated on industry best practices, trends, and regulatory changes.
• Reporting on key quality and training metrics, providing insights and recommendations to senior leadership.

What we are looking for :

What's in it for you :

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing support and development for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including :

Closing Date : Monday 24th February, 2025 Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are : Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.