Member Wellbeing

SOUTH WOOD COUNTY YMCA JOB DESCRIPTION

Job Title: Member Wellbeing Staff

Job Code: XXXX

FLSA Status: Part-time, non-exempt

Job Grade: XX

Reports to: Associate Center Executive

Revision Date: 7/14/2021

Leadership Level: Leader

Primary Function/Department: Member Services & Fitness

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The member wellbeing staff are part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants. The position is responsible for the promotion and sale of programs and services, orientation and safety around equipment, as well as supervision and care for children.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Provide a welcoming environment; professionally answering the phone and greeting people entering or leaving with a smile and enthusiasm.
• Building Relationships: Learning members names, assisting/coaching members, making everyone feel welcome
• Implement policies and procedures with emphasis on excellent customer service.
• Maintain knowledge of all Y programs and services; promote participation and accurately respond to inquiries.
• Ability to lead programs
• Provide member service that includes, but is not limited to: facility entry check-in, answering phones, membership and program registration, member inquiries, membership sales and accurate reconciliation of the cash drawer.
• Perform the opening and closing procedures in a timely manner of the facility.
• Conduct wellness center orientations.
• Help maintain cleanliness of the facility throughout the day, as well as complete closing cleaning procedures.
• Knowledgeable in strength & conditioning and cardiovascular training along with the ability to apply during wellness orientations and program planning.
• Maintain required program records.
• Attend staff meetings and training as required.
• Perform other responsibilities as assigned by the supervisor; such as cause driven tours, member appreciation days, membership drive, special events and other duties as assigned.
• Be prompt for scheduled shifts.
• Be a role model of SMART Service.
• Exemplify the Y’s core values of caring, honesty, respect and responsibility.

LEADERSHIP COMPETENCIES:

• Inclusion: Creates a safe environment in which all individuals feel welcomed and respected.
• Relationships: Intentionally connects members and program participants to one another.
• Decision Making: Makes sound judgements, and transfers learning from one situation to the next.
• Developing Others: Applies strategies to assist youth in learning to express emotions in positive ways.
• Communication: Communicates appropriately with individuals based on readiness to change.
• Quality Results: Understands and aligns delivery of organizational programs to program goals and objectives.

QUALIFICATIONS:

• Must be 18 years or older.
• Knowledge of computer systems, including personal computers and applications. Previous experience with Microsoft Office products a plus.
• Excellent customer service, sales, problem solving, communication and interpersonal skills.
• Ability to relate effectively to diverse groups of people from the community.
• Ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time.
• Must be able to efficiently operate a multi-line phone system, copier, off-set printer and fax machine.
• Previous experience handling a cash drawer is preferred, but not required.
• Ability to obtain First Aid, CPR/AED certification within 60 days of hire.
• Ability to complete YMCA online Leadership Certification within 60 days of hire.
• Complete Shaken Baby Syndrome training prior to first day of work.
• Mandated Reporter Training
• Complete Y-USA Strength & Conditioning Certification within 90 days of hire

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to sit for an extended amount of time.
• Remains inclusive and demonstrates the Y’s core values (Honesty, Caring, Respect, Responsibility).

SIGNATURE:

I have reviewed and understand this job description.

__________________________________ _________________________________

Employee’s name Employee’s signature

Today’s date: _______________________

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 10 – 20 per week

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $12