What are the responsibilities and job description for the Banquet Server position at Southall?
Position: Banquet Server
Reports to: Banquet Event Manager
Job Type: Non-Exempt, Full-Time
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Banquet Server will provide service to Event guests throughout the property's multiple Meeting spaces and Outdoor Event spaces.
Skills and Experience:
- To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the BEO when necessary to ensure customer satisfaction.
- To make Banquet captain aware of all guest comments and challenges.
- To act to ensure guest satisfaction, including previewing all banquet event orders, meeting with banquet captain prior to functions regarding special requirements.
- To extend a courteous, friendly, and professional greeting to guests.
- To verify with the Banquet Captain that room, is set up to guest satisfaction.
- To ensure proper execution of all banquet functions, including meeting all customer specifications and special requests.
- To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
- To ensure that all banquet equipment is kept in good working order, always.
- Maintain cleanliness standards and excellent condition of equipment and surrounding work areas
- To attend to pre-service meetings with banquet captain, to ensure service standards.
- To check all banquet rooms daily and to immediately report any maintenance problem to the Engineering Department.
- To immediately report all suspicious occurrences and hazardous conditions.
- To always maintain the cleanliness and safety of work areas.
- To ensure safe work practices of all banquet staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
Skills and Experience:
- Detail oriented.
- Organized and efficient.
- Safety-minded.
- High quality standards for production and service.
- Diplomatic and calm.
- Strong verbal communication skills.
- Courteous, friendly, and professional manner.
- Good team player.
- Customer service focus.
- Able to work productively with little supervision.
- Trustworthy and reliable.
- Able to effectively direct staff
Education and Requirements:
- High School Diploma
- Must be able to push, pull and lift 50 lbs
- Available to work weekends, evenings and/or holidays
- Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions
